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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
23/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On December 10th/2023 my vehicle was dropped off at Courtesy Chrysler with several issues.Dealership broke my window to enter the vehicle and change the battery, costing me ****$ before even entering the shop.After 4 days was told to pick up my vehicle as 'all issues had been addressed". Was charged a bill of $****.00, paid in full, but upon driving my vehicle I immediatly noticed that no issues had been addressed.I was charged over ****$ just to have my heater fixed, and still my heater has not worked one single day. Now being told due to the poor workmanship, second Dodge dealer has quoted me over ****$ to repair my heater.Upon contacting the service department, I was told that one part was on order, and all issues were related to that part not being installed. Was told they would schedule in my vehicle once the part arrived in early January. After not hearing from Courtesy Chrysler, I emailed my service advisor and was told the part wouldn't be available until April.I have had **** taken from me, with no service to my vehicle completed.Have attempted to contact the **************** ******* manager for resolution, and none has been offered.Had to reverse credit card charges but that will take ***** days to process.
Business response
10/02/2023
This complaint is being dealt with by the Service Manager. We are in touch with the customer
Customer response
15/02/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
*************************Initial Complaint
20/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Bought a new jeep. It broke down 3 times in the first 130 km. Stranded through Christmas. Took it back and they said they cant fix it because there is no code. I asked them to replace the jeep with another, they said I bought it, I own it. Took it home, it broke down 2 more times before 500 total kms by Jan 8th. Took it back in to them on the 9th and requested a new jeep again. ***** the sales manager said I could trade it in. I would lose ****** on the trade in then they would sell it to someone else unfixed. I have not received the jeep back and it is the 20 th so they have had it for 12 days with no service loaner provided. They refuse to change any parts unless a code is present. All I want is a new jeep that I paid for. We have had the jeep for 1 month and it has worked for 5 days.Customer response
25/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Courtesy Chrysler has fixed their issue with me to my satisfaction
Sincerely,
***************************Initial Complaint
18/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Invoice #: ****** January 3, ************ am seeking assistance to request a full refund from Curtesy Chrysler Dodge Jeep. I brought my 2011 Jeep Liberty in on Jan.3 to diagnosis an intermittent crank no start issue. I advised the employees how best to reproduce the issue before heading home. Later that afternoon, I received a phone call from a senior service advisor stating that they had determined the issue - the fuel pump. He recommended that they install an external fuel pump relay, at the cost of $779.48. The advisor indicated that the mechanic was confident in the diagnosis. After reading the invoice when I got home, I noticed that the mechanic was never able to duplicate the problem. Sure enough the repair didn't help and the vehicle had an intermittent crank no start a week after. As the repair didn't help my issue and the external relay is essentially futile, I would like a refund on my repair as I was never fully informed that this was essentially a shot in the dark at an $800 cost to me. If it was that they wanted to try something they thought might work then I would've said no thank you as I had been to three other mechanics to investigate the issue prior.Please let me know if anything can be done to rectify this.Thank you,*******Business response
24/01/2022
I am emailing you to inform everyone of the case file ID# ******** has been temporarily handled as we have both agreed that when **************** gets back to Calgary as he lives currently in ******** to book an appointment in our ****************** to once again try to fix the issue the customer is experiencing. We have agreed to use the monies already paid on the next repair that the vehicle needs in order to fix his current problem. The customer has agreed that this is sufficient and will call me once he's ready to return to the dealership.ThanksCustomer response
24/01/2022
Complaint: ********
Unfortunately there seems to be a miscommunication between myself and Courtesy. I never agreed to bring the vehicle in to have it looked at again. I stated I would discuss with my partner on whether this would be an appropriate solution and call them back before going further.
I am not interested in having Courtesy try to repair the vehicle as I was never fully informed with the steps taken in order to fix my vehicle in the first place. I was lied to on the phone when the service member stated they had reproduced the issue and found out the cause of the issue. Furthermore, their response to my complaint indicated that we had agreed on a solution when this was not the case. I am requesting a full refund.
When speaking to the service manager today on the phone, he mentioned that he wanted to confirm that the vehicle is still not repaired. I have ******** a video shot last week of the vehicle not starting. If they would like more proof that the vehicle is not repaired, I will happily bring it to a third party mechanic in ******** to have them confirm that the vehicle still has the issue. ** * **** ** ********* * ***** **** ** ** **** ******* *** *********** *** ** **** ** * ***** **** ** **** **** *** ** ***** *** ******* **** ** ********
Sincerely,
***************************Business response
18/02/2022
I would be willing to split it down the middle and give him half of what he paid as I do believe the vehicle is repaired as we are unable to duplicate any concern since the repair.Customer response
18/02/2022
Complaint: ********I am requesting a full refund, I do not accept half the amount. I was never fully informed on whether the mechanic had duplicated the issue until after I had paid. The vehicle is not repaired as shown in the dated video provided when the vehicle was returned.
Sincerely,
***************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.