Business ProfileforNorthland Kia

As with any car purchase, we spent a significant amount of time negotiating and coming to agreement on a purchase of a KIA Sportage at Northland KIA. Once we put down $5000.00 as a purchase deposit, when all negotiations were over, that’s when Laurie decided to present us with warranty packages and other exterior options. This would impact our purchase price and should have been presented before purchase agreement. Laurie continues to show her incompetency by giving us the wrong vin number for us to register with our insurance. What would normally be a routine procedure took hours of our time to rectify due to her incompetency. The day we went to pick up our vehicle, after we transferred the registration of our trade-in vehicle, Laurie again presents us with the “free lifetime oil change” package. Josh the salesman touted and showcased the “free lifetime oil change” included in the car purchase. Nowhere did he say that in order to receive the “free oil change” we would have to pay $69.99 (and up) every 6000kms maintenance checks to ensure warranty validity. The sales people at Northland KIA are dishonest, incompetent, unforthcoming and unethical in their business conduct. Having purchased several vehicles here in Calgary, I have never felt so swindled and tricked at a car dealership purchasing a new car. Thank you to Darren (general sales manager) for returning our deposit back. Even at the very end Josh and Laurie had to stick it to my family by making it extremely difficult for us to reverse the vehicle registration. Caveat emptor - buyer beware!!!