ComplaintsforNorthland Kia
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Complaint Details
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Initial Complaint
17/11/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had my KIA ******** in (7:45am) for the scheduled Service 4 routine service plus replacing a new battery. Upon the completed inspection and service, the mechanic recommended to reseal the car's timing cover and oil pan which I approved. The total bill is over $3600. When Northland Kia notified me to pick up the car after 5 pm and I went there and paid, the mechanic was gone. When I started the car, the car shudder/vibrate while idling, the warmer the car the more pronounced the vibration. I also noticed the reservoirs for both engine coolant and windshield wiper were at the low ***** I wondered whether the mechanic did his job at inspection and topping the reservoirs. I brought the car back 2 days later and ***** the service manager recommended to run the car through the highway and maybe it will clean up the suspected gunk causing the vibration. It did not work after using half a tank of gas. Northland Kia had to order some cleaning parts and I had to bring the car back a third time in at 8 am. Northland Kia called at 11:10 am and said cylinder 1 of my car engine misfired causing the vibration and asking my approval to replace the injector for cylinder 1 waiving the labour cost but charged me $110 on a remanufactured injector essentially holding me hostage. I ended paying and picking the car up the next day at 3:30 pm. I felt Northland Kia did not do the first job properly in my first appointment and should waive the $110 additional charge. My car was running fine with no problem before my first appointment of routine service.Business response
15/12/2022
We have contacted the customer and a refund has been issued. Thank you.Customer response
16/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you BBB for prompt action and follow through, Cheers,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.