Customer ReviewsforRenfrew Chrysler Inc.

Have since been dealing with ******************* who seems to be truly trying to correct the issue. A part has been ordered and should everything work out Renfrew has most certainly come through on their end

While negotiating, they showed us an email from **** that said that the 6 June 2023 was the last day they had to sell to reach their quota for the month and that they could offer us a good deal IF we made the purchase the same day. We agreed on a price and very specific accessories (***** dual bike rack and roof rails and winter matts) We were also not shown any other options and specifically wanted the bike rack of the **** in the show room. After agreeing to the price, we did the financing, were told that now there were additional charges, bearing in mind this was almost at midnight. When I came to pickup the vehicle it had no accessories on it, and almost no gas in the tank. (They charged us $90 for full tank of gas on the bill of sale). I had to come back again for them to fill the gas up, I also expressed my unhappiness with the additional costs. I was then told I would receive a dinner voucher at a local restaurant to leave a good review on this survey. A week later I was told by the sales guy that the accessories were "ready", so I brought the car in only to be told by the service **** that I did not have a booking and that the accessories on the order were completely wrong. The bike rack was not the hitch type, and I was told that it was not the ***** brand. I asked the sales consultant about it and his response was, that is what we agreed to in writing...written on a piece of paper...was just bike rack. So essentially, they duped us into thinking that we were getting a ***** rack. Fast forward 30 days and we still do not have a roof rack and bike rack (or any restaurant bribe vouchers). I have tried several times to contact the ** of Renfrew, I even left my number, only to be told that he is too busy to talk to me. I am also currently unable to reach the sales consultant as he wont take my calls and is not responding to my texts. I will sell this car as soon as I can, even if it means I need to pay in, as long as I don't have to work with them.

They showed a vehicle that was passable to ***** and when I brought the vehicle into a private mechanic less than three months later the back breaks and rotors needed to be replaced on one side, the windsheild wiper was broken and needed to be replaced, the fuel pump was broken and needed to be replaced. When I called to ask for assistance I was ignored for a week until I told them I reached out to ***** and then less than an hour later I was told they would fix it "if it was in fact broken". Second part was the sales person who accused me of using all of the windshield washer fluid on the test drive when I let him know it all ran out on my drive home, being accused of lying about there being someones cigarette **** in the vehicle (i dont smoke) and to leave a dealership after spending $25k and subsequently treated like garbage was a horrible feeling. Finally when I was so fed up with their garbage service and vehicle and went to trade it in at a different dealership ...there was a LIEN showing on the vehicle and when we tried to reach the finance department we were shuffled off to someone else who did not return our call. Thanks to ****** for taking care of the issue with me because Renfrew was unprofessional and unhelpful from start to finish. Watch what you buy there as it may be very inconvenient if you want to resell the vehicle to someone else or if you want a reliable vehicle that is actually road worthy. STAY AWAY.

My 2021 **** GLADIATOR BURNED TO THE GROUND in *******.** on August 23, 2021 after Renfrew Chrysler replaced a WIRING HARNESS and Gave me the Gladiator back on Friday August 6 2021 DO NOT BUY FROM THIS DEALERSHIP THEY DO NOT CARE ABOUT THEIR CUSTOMERS I WILL NEVER BUY A FCA PRODUCT EVER AGAIN IT TOOK 3 months to get Insurance to cover this LEMON In Early 2021, I found an AD online that was advertising Used SUV's.I was looking for ************************* etc I wanted a white used SUV to start a new Business with.I filled out the application, and on May 5, 2021 the pulled my Credit without my Consent They didn't even email until May 7 to provide me with their "used inventory"They indicated they did not have any used vehicles from the Brands i was researching However welcomed me to test drive used Wranglers and used Grand Cherokee's May 17th was my initial visit to Renfrew Chrysler in person and test drove used vehicles and new Wranglers and the New 2021 Jeep Gladiator After looking at Financing Options i Indicated i wanted a 2021 Diesel Jeep Gladiator We found a White 2021 EcoDiesel Jeep Gladiator from a Different Dealership 1) I was pressured into GAP Insurance which is a NIGHTMARE to DEAL with The Finance Manager i Deal with ****************** claimed that when it comes to Vehicle Fires or Vehicle Theft they noticed that Insurance Companies will not Honour Full Replacement Coverage So if the vehicle caught on fire, ***************** would not cover the Full Vehicle Loan (How often does a vehicle catch on Fire)So i paid $2000.00 for GAP Insurance 2) I was ok with a $1000.00 Depsosit, then told that if I provided a larger down payment I would save money on an Extended Warranty So i had the ****** km warranty extended to ******* ( i drive ***** km a week)In the end I agreed to a $85,000 Finance, expecting to use the Vehicle for Business Advertising for ***** years Then I noticed when i got approved, Renfrew Chryslers pulled my credit again on May 25, 2021 2 Credit Pulls?I was called on Friday, May 28th to pick up the Vehicle on Saturday, May 29th INSTANTLY this process was off-putting 1) When i got in the 2021 Jeep Gladiator, the check engine light was already on - I had to wait for Windishield washer fluid and Fuel?- Why wasn't his checked?- They dealership had time to put 2 "Tramp Stamps" on the Gladiator (Renfrew Logos), but didn't have time to put Diesel and Washer Fluid in the Gladiator?2) I initially refused to take the vehicle they said it would take a few KM of driving for the Check Engine Light to turn off 3) The check engine light did turn off within 20 minutes of driving on ************** 4) On June 11th, within 2 weeks! I had error messages on the Screen warning about the Loss of Cruise Control and a few other random error messages while on Glenmore Trail I called my Sales rep who indicated that i needed to make sure the windshield was clean, as the sensors for Adaptive Cruise control are in the windshield Alright, i will wash the Jeep)5) I regained the Cruise Control after washing the Jeep, BUT still had a check engine light on 6)I scheduled to take the 2021 Jeep Gladiator to the Dealer on June 16, 2021 I was told to wait 1 hour to get it back, This took ALL DAY I was originally given the Gladiator back, and after getting into the Gladiator the Check Engine Light was Still ON!I reported this to My Service Advisor who reported that they would have to call FCA engineers to solve this problem 7) I was asked if I needed a Rental Car, and i indicated i Needed a Rental Truck Hours later, Enterprise brought me a 2020 Grand Caravan 8) I was told to expect 2 weeks for a Repair, which would approximately be July 1, 2021 9) After weeks of follow up with Renfrew Chrysler and FCA, (i Had to call them, the Dealer NOR FCA calls you to provide updates)i received a call from FCA stating parts are not AVAILABLE for 2020/2021 **** Wrangler or GLADIATORS due to part SHORTAGES 10) So you can buy a new 2020/2021 WRANGLER or GLADIATOR but parts are NOT AVAILABLE?11) FCA stated it is a MELTED WIRING HARNESS, This PART needs to be manufactured or the ASSEMBLY LINE needs to be shut down 12) I received the **** back on Friday AUGUST 6th at 4PM (I had visited Renfrew Chrysler on Aug 2nd/3rd to confirm the parts was there. They told me 1 Day for Install, Yet it was not available till Friday August 6th End of Day 13) I drove the GLADIATOR every day until Monday Aug 23rd when it BURST INTO FLAMES at 1:15 PM on ************ I have called the Dealership, I have Called FCA Corporate to complain SILENCE FROM BOTH I am out of Pocket over $8,000 CAD from this Dealership Buyer Beware I will post Pictures of the Fire on the ****** Review and Yelp review systems since BBB does not allow pictures to be uploaded

RE: Avoid this Place Ive had several routine maintenance items at this service shop. In my latest experience, I asked for a peace of mind check because I hadnt been driving my vehicle very much over the pandemic and wanted to take it on a road trip. Prior to bringing it in, Id had an oil change. What I didnt know ahead of time and the service shop failed to tell me is that the peace of mind included an oil change. So, maybe thats on me but this gets much worse. Its worth mentioning I had no dash lights indicating anything was wrong with my Jeep. A couple hours after I drop off my Jeep, I get a call from the Service Shop alleging I am in immediate need of $4,000 in repairs - that there was an issue with the steering pin ? and an issue with an oil component ?. I was a bit surprised that for such expensive repairs, I wouldnt notice anything wrong with my Jeep and no dash indicator lights had come on. So, I told them I would think on it. In the interim, I made arrangements to bring my vehicle to another repair shop for their opinion. Before I got a chance to pick up my Jeep, I got a call from Chryslers Sales team - offering me above blue book value to take my Jeep because it was in such high demand. I chose not to respond to their voicemail. A couple days later, I picked up my vehicle to bring it to another Service Shop. Despite Renfrew Chrysler performing a completely unnecessary oil change - they spilled oil all under the hood which smelled awful for several weeks. Thanks, renfrew. So, I take my Jeep to another Repair Shop. I explain the mechanic what Renfrew alleged was the problem. The mechanic couldnt find any of the issues described by Renfrew. The mechanic even called over another mechanic to check it out. No issues could be found. As a means to see how scrupulous Renfrew was, I decided to take my Jeep to a Repair Shop a couple weeks later to have it looked at again and no issues found. So, Renfrew alleged I needed $4000 in repairs which couldnt be verified by 2 other mechanics. Then, offered to give me above market value for my vehicle to take it off my hands. They performed an unnecessary oil change and did that sloppily, to put it nicely. Last, I called the Service Shop to report my experience. I was connected to the Service Manager who alleged he would look into this and get back to me. That was a month ago. Bottom line, avoid this place and spend your hard-earned money somewhere reputable and that you trust.

Please Avoid these guys . Worse customer service. Never going there again, watch for scam they can do anything to get your hard working $$.