ComplaintsforCanadian Legal Resource Centre Inc.

• Initial Complaint

  29/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June ****, I paid to have my fingerprints sent to the ***** The company informed me that it would take approximately *** weeks. On or about July ****, I emailed the **** to ask about the status of my report. On July ****, the company called me and said that the fingerprints were not submitted due to "system issues". I went down to have the process initiated again, and the owner (***********************) was non apologetic, and said they would not charge me for this return service. It was their error and they only found out due to my request to the ***** I also informed them that the company representative that I met intially informed to take certain actions (which I did) and the owner told me that I was lying!! I further informed her that I was the *** of an organization where I brought her business in the past. I asked her to reimburse me for additional fees that I paid to the Calgary ************** (as a criminal background check) that was $** (note, I have given this business thousands of dollars in business) and she said she would not do that. Further, she said the **** check would take *** weeks where her previous employee told me it would take * weeks. The owner then informed me that she was going to ask her software provider for compensation so that she could benefit!!! She had no concerns for her customer (me). She said she would call me on Monday and asked that I leave and I said I would like further consideration now (in terms of refunding me a measly $**) and she said no. She further said that if I wasn't so "rude", she would have refunded me the money. She had no consideration for me, only her "feelings".

  

  Business response

  29/07/2024

  We submitted the fingerprints to ***** We do not own the *** party technology used to submit to the ***** The software was updated recently and we did not get proper notification of rejection of his request. There have been a few minor issues with regards to the upgraded technology and we have reported them.  As a result of the 3rd party software issues, we had to reprocess his fingerprints. Furthermore, we instruct all clients not to submit the local police check until after they gets the results from the ***** If they submit their local police check before getting their **** results they risk the local police check expiring. **** typically mails results in * ** * weeks but we warned him the **** is currently backlogged. It could take longer.  ************ checks expire after ** days. On the weekend he said he'd wait * weeks to get it done because he can't wait. So, I am using this platform to remind him once againif you do the local police check too early (ie. before you get the **** report back) and it expires againyou run the risk of it expiring again and at your expense.  We have no control over **** processing times. Once we submit the fingerprints electronically, the **** processes them and mails the results to the applicant.

  Customer response

  29/07/2024

   
  Complaint: ********
  
  I am rejecting this response because it is not true. 
  The statements made by the owner are far different from the co variation the staff had with me on June 26th. 
  

  Further, I would like my processing fee refunded. Not only is the owner lying (she was not present to factually state what her staff had informed me originally), her lack of acknowledging that the fee I paid was for submitting the fingerprints in a timely basis (ie on June ****) and not o e month later, is fully her responsibility  

  
  Sincerely,
  
  ***********

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