Business ProfileforBenner Plumbing & Heating Ltd.

I called Benner Plumbing on July ** for a water leak in my furnace room. The plumber asked where my access pipe was. I did not know but said there was a soft spot on under my carpet in the main living space in my basement. I gave him permission to cut into the carpet. It was not there. The plumber charged me $*** to use a camera to locate the line and said it was under the carpet on a diagonal in the hallway. He augered the line and repaired a leaky toilet I also had.I was billed $******. I paid it that day. Water continued to leak, so I called Benner back on July **. The same plumber said he would have to rip up the carpet in the hallway to get to the access line. I agree based on this information; however, I expected a small cut into the carpet. Instead, he cut a crooked line down the centre of the hallway carpet and ripped up portions of the subfloor. There was only wet cement under the carpet. He said he may have to come back and jackhammer the floor to get to the main line. The next day, I found my access pipe in my storage closet which is directly adjacent to the carpet that was destroyed. I called Benner and the man who answered the phone told me that they find main lines in all types of weird places, including under a bed. This upset me as I felt that the Plumber should have been able to find it as it is visible once you open the hall closet.The water continued to leak, and I found it coming from my hot water tank, which is directly located behind the floor drain on the wall closest to the carpet that was wet. Benner Plumbing admitted fault for the carpet but agreed to provide carpet that does not match mine. They refused to provide a refund for services that werent provided. I ended up paying another plumbing company $***** for the inspection, removal and replacement of a water heater. Had I not called Benner, I would not have damaged carpets and extra costs for the water leak.