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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on Aug ** Knight plumbing replaced our water tank. Upon removing the old tank their employee dropped it and damaged our door threshold cap. We have contacted them numerous times. The first time they said it was only a $**. part and we could get it at *********** after spending hours at hardware stores we found that they only place to purchase the part was on amazon for a cost of $** plus ** delivery. We have tried several times by phone and email to contact Knight plumbing but we are only being ignored. We would like to have them come and replace the broken door threshold and we are seniors and unable to do this ourselves. This damaged was clearly caused by their careless employee.
Business response
24/10/2023
We are currently in communications *** to fix the problem. The replacement part was ordered and received this week. We will be going out shortly to replace the broken part. I will update you when the part is installed and what the out come is.Initial Complaint
19/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Knight plumbing service was scheduled twice and no one ever Shows up. When I asked them why, they simply come up with an excuse saying the appointment was not scheduled in the system. Name of the Representative- ******************* (Production Coordinator)1st occurrence - October 11, 2022 2nd Occurrence - October 19, 2022 I work 2 jobs and on both these days, I took time off from work losing ****** **** **** *** *******. Yet no one has reached out and actually worked on the issue.Business response
27/10/2022
Hello,
I would like to apologize again for the inconvenience that this has caused. I'm happy that we were able to come out on Thursday October 20 in the evening to avoid you missing any more time at work to have to rectify the problem. Looking through the tech notes it seemed that the smell was coming from a sink drain on the main floor bathroom. The tech proceed to remove the trap to clean out the debris that had accumulated over the past year causing the odor. I hope this fixed the problem and provided you a solution for the next time this occurs. If you any further concerns or question please don't hesitate to reach out to me at ************.
Thanks,
***********************
Customer response
28/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.