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Complaint Details
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Initial Complaint
08/07/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
on April ******************************************************* the contract it was stated the system would produce a set amount of power per it's first year of operation. if it did not they agreed to compensate you for the difference. my system did not product the amount of energy that was granted and they have not been forth coming with compensation. I have been in contact with the company's sale ************************** to no avail so i was hopping you could help .Customer response
08/07/2024
they were able to e transfer me the funds today 2024****** so the problem is solved thank you for your helpInitial Complaint
10/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I Reached out to Zeno Renewables about installing solar panels on our personal residence. **************** was great at first and got answers to all of my questions. Early ******* ****.After being presented with a quote, we decided to move forward with the transaction. (End of ******* ***** ****)To move forward with the project they required a deposit of half of the quoted install, ********** which I paid on time as requested. *** ****.Since paying them the deposit, I have not heard back from the company at all. I have reached out to the company multiple times being promised that they will get back to me but never do. It has now been 9 weeks and I still have no clue if I will ever get these panels. * ***** **** ** ** ****** *** **** ** **** ** ********* ******* ***** **** ** **** ***** ***** *********** **** *** **** ** ** **** ******** ** *** ********* ** *** *** ******** ** ** **** **** *********** ***** *** ******* ******** ** * ********** ******* *** * **** ***** *** * ******* **** **** **** ******** ******** ** **** ***** * ***** ****** ****** *** ** ******* **** ** **** ******* ******* ** **** **** ** * ** *** **** ***** ** **** ********* ******** *******. * ***** **** ** **** **** * ******** ***** ***** ** **** **** **** ******** ******** * bad service rep as they keep sending me to the same guy, I have also asked to have someone else work on my file but still no answer from the company. ********** **** ** **** ** * **** **** * ******* *** ******** ******* ***** *** * ***** *** ********** ************ *** ** *** * *********Business response
12/04/2023
Is this still active? We spoke with our client and there was a miscommunication that has been cleared up.
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Contact Information
100 7909 Flint Rd SE
Calgary, AB T2H 1G3
Business hours
Today,8:30 AM - 4:30 PM
MMonday | 8:30 AM - 4:30 PM |
---|---|
TTuesday | 8:30 AM - 4:30 PM |
WWednesday | 8:30 AM - 4:30 PM |
ThThursday | 8:30 AM - 4:30 PM |
FFriday | 8:30 AM - 4:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.