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            • Heilight

              2050 2600 Portland St SE Calgary, AB T2G 4M6

            Business ProfileHeilight

            Light Fixtures

            Contact Information

            2050 2600 Portland St SE

            Calgary, AB T2G 4M6

            Visit Website
            (403) 800-3044

            Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            B-

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            Business Details

            Location of This Business
            2050 2600 Portland St SE, Calgary, AB T2G 4M6
            BBB File Opened:
            6/5/2014
            Additional Contact Information

            Phone Numbers

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            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            19/08/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            In August 2018 I had ***** and his team from Heilight install LED lighting on our brand new home. They worked fine that holiday season, but by ****** Day 2019 there were glitches. We were told there was a 5 year warranty. We phoned and eventually someone came out and did a quick repair. They worked until Halloween that year. At that point we couldn't get anyone to come in and fix the glitches no matter how hard we tried. We emailed, called, ******** messaged - got no where. Then June 2020 we were hit by a big hail storm. The lights no longer worked, not just glitches. We asked them to come out and give us a quote for our insurance claim. ***** eventually came out and said he would provide a quote and a receipt for the cash (over $5,000!) purchase as we never did receive that in the first place. He never provided this quote or receipt despite the non stop tries to get it. More than 12 months of fighting and no resolution to date. I've provided full details on conversations dates/times.

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            BBB Serving Southern Alberta and East Kootenay

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