ComplaintsforCountry Auto Sales & Service

• Initial Complaint

  17/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went in with a mint condition 2012 range rover sport i had purchased a month prior with my disability money **** *** **** *** * ***** ** ***** ***** ******* ***** ***** ** ********** ** * ******** * ****** ******* I didn't think maintaning the vehcle would be too expensive . I started the dealing with **** which then said that I have to deal with the owner ***. I ended up trading for a gmc ******* which from day one wasn't getting the fuel a** **** ***** **** ** **** *** * ** ********* *** ***** **** *** *********** *** said that its normal for lifted trucks to do that . So I got it inspected and I failed to the point I asked if the truck wsa a recovery from a lake..I brought bACK the truck and said that it wasn't even road worthy and in no way it was inspected prior to our deal. I still had the p;revious owners stuff in it and dirty. the oil didn't register on the dip stick and all the filters had to be done the tires where at 20psi. I wanted my suv back *** **** ***** **** ******* *** * ****** **** ****** ********* * **** ******** **** ********* * ****** **** ** * **** ****** ** ******* **** * *** ***** *** *** *** ***** *** ***** *** ******** ******* * **** ** *** ********* *** ** ****** I had to finace $4000 which if the first vehcle was what i was told wouldn't have toget. I ended up in a *** X5 and one day in lost all brakes and once again told them. I went down to get it fixed over 10 times and *** was too busy because it was a long weekend, or they had to move the lot then he went on personal holidays. Now almost a month later parked pretty much most of the time it has ****** issues,electronic brake malfucture,sunroof didn,t close leaking oil everywhere I had it and went to ***** ** **** and was told that the car wasn't his friends old car but a salvage car. i again went and asked for my suv back and offered to pay the $4000 which i shouldn't have needed to borrow if the first vehicle i was lied about was safe. he wants $7700 to give me my suv he has his

  Business response

  25/10/2022

  RE: BBB Complaint ID No. ********

  To whom it may concern,

  This is in response to the complaint of ************** *********************. On August 5, 2022, we sold him the *** ****** **** as an in-house loan.Two weeks after the purchase of the truck, he decides to trade it for *** X5.He told me that he needs cash to pay his rent and some other bills. We came to an agreement that Country Auto Sales will lend him ****** **** *** *** *** ***** ********* *** ****.

  Since he is an in-house customer, he is supposed to start the payment on September 1st.But he missed his first payment and he called to see if we can postpone until the following month which we agreed. Following two weeks, he had come to the shop and ask for some service work, I had told him to come in and we will take care of it. Mean time, he took the car for trade-in at another used car company. When the lien was checked, they found out that the *** had a lien from us, Country Auto Sales. It is our companys policy to have lien on every in-house customer until they fully paid the loan.

  Then, he came to our shop again and wanted to return the ***, we had agreed to do so, and he was given the buy-out deal that is made of the $***** lent money, fees, and interest.

  We are now working with him to come to the final agreement.

  We have no idea what else for us to do in this matter. Looking forward to future resolution.

  Thank you in advance.

  Sincerely,

  Country Auto Sales & Service

  Customer response

  26/10/2022

  
  Complaint: ********
  
  I am rejecting this response because: we said yes I have no problem with the loan and I will attach what the insurance cost was to get the *** off the lot and I just wanted my Range Rover back. I went there with a mint vehicle put my time and money into the first vehicle which included oil change because it was dry on the dip stick. Filter included of course. Fuel filter thru if to get it to get the diesel to run. Had to buy a programmer because it kept going into limp mode. ****** flush and new. Bought used tires because they were bald the ones it came with. Stereo because it didnt have one I found trim and mouldings in the engine. New wiper line because it was missing and thats just the first vehicle. Then the *** I had it it ran great for the test drive but unfortunately its brakes went and I went numerous times to get it checked and fix but the first time it was the long weekend two other times *** wasnt there, I left a message with the secretary because they have sheets for messages. I talked to **** the other salesman. Then *** went away for awhile and this whole time I didnt have anything to drive so had to take cabs to my doctors etc. if I just wouldve been given my vehicle back Id owe both and I  will provide the insurance receipt showing thats why I had to get the loan. I didnt want any loan or another vehicle. Mine is a 2012 Range Rover spot with ******kms less than $5000 on the carfax. I had to take a 2010 *** x5 with ****** kms on it. And it turned out to be a salvage vehicle. Obviously I didnt want it but they wouldnt give me any my vehicle back and kept saying what about this or this. And telling me I dont want mine. Yes I did. Im on disability and had no payments now I no vehicle still and owe a bunch of money for driving to not road worthy vehicles 
  
  Sincerely,
  
  ***********************

  Business response

  03/11/2022

  I, ***, and ***** have an agreement that we have no problem giving his Land Rover back if he pays us the buy-out deal of $******** that is made up of the $***** lent money, $***** cost of warranty, and other fees incurred. We realized that ************** has an impulsive buying behaviour, and we no longer want to be financing him anymore. We talked and we had this verbal agreement when we met last October 24th, Monday. Attached in this email are the *** deal documents made with **************. Thank you and apologies for the late response.

   

  Sincerely,

  ****** "***" *****
  

  Customer response

  07/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  *** and I at country auto have resolved the situation we had. I apologize for any inconvenience caused and wish you the very best thanks 
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩