29 Customer Reviews
Review from Steve B
1 star29/07/2024
I tried setting up an account for gas online. Was sent an email stating that Saturday is when it was going to get turned on. It didn't. Come to find out there was a balance owing. So there was nothing they could do for me. And they sent me a bill for 157 dollars. And their saying cuz I set up an account on line. And I said you guys said you couldn't help me. So what???Review from jaime-lynn k
1 star03/05/2024
they are a terrible business, each bill ive had always had an extra $20 nobody could account for and each time i tried it was a 2 hour phone call of going in circles to a new rep the them hanging up on meReview from Avani M
1 star22/02/2024
My contract expired March of 2022 and they didn't think to call and ask if I wanted to renew, instead they put me on floating rate and my bills are all of a sudden more than double.Review from Dung L
1 star25/01/2024
On December 30th, I paid my last bill which was $742 before I cancelled and switched. This week, I received another bill from direct energy. Like I said, Ive already cancelled and switched my energy provider. Yet they still sent me another bill. I tried calling about this and they kept telling me to call back. I now have 2 different bills, my current energy provider and Direct Energy. Also the price difference between the two is immaculate. My current providers bill is $253 while Direct Energys bill is $592. Direct Energy is a ****. The audacity they have to try to take my money even after Ive cancelled. This is going to take a toll on my credit history as I cant afford to pay both bills.Review from Bernard B
1 star13/12/2023
I was still under Xoom energy when I received a letter from Direct energy that I will be under their service with calling me or my consent. The time a need to renew my contract under xoom, i received a billing from Direct energy that i need to pay. ****************!! I refused to pay it and now they filed it on a collecting agency, what a fabulous company that messes with the lives and credit scores of people here in ********! I strongly don't recommend this kind of headache giving companies.Review from jason s
1 star02/12/2023
******* ***** *** ******** don't call and ask for a quote for disconnecting as they will disconnect your stuff, oh they will reconnect it for sure just out of your pocket.appaertly quote means something different to them.. save yourself headaches and find a different supplier.Review from fatima a
1 star29/11/2023
is not a good company they have hidden fees dont tell people about it , till you get hit by the invoiceReview from Arthur H
1 star26/11/2023
Signed up near end of July/23 and was told we would recieve a free ****** Nest Hub wthin 30 days. It's now near the end of November/23 and after multiple calls, they haven't honored their word and could not give me a reason why.Misleading new customers by promicing them gifts to sign up is not professional in my opinion. Having said, beware!Review from Denise M
1 star12/11/2023
I was recently visited by two salespeople asking about my rates. I had to tell her 4 times that my rates were locked in for 3 years - she did not believe me and wanted me to check. Well, with the rates going up nationwide, I had recently checked to make sure my supplier rates had not gone up. They did not. I am locked in until July ****. I took advantage of the lower rates in 2021 and signed up for a three-year contract. I was not trying to brush them off, but I knew what my rates were and she did not take my word, which I did not appreciate. And for future reference, I will not use this company at all when I do shop around in 2024.Review from Kerry H
1 star26/10/2023
What do I think I am beyond digusted with how this company robs people. I am a single father of 2 boys an been paying for hydro an gas amounting from $400 to nearly $700 how can you guys justify this, especially when people like myself lower income on disability can barely afford to feed ourselves an you literally are killing people with ur prices this needs to stop I don't make enough to pay my mortgage an food let alone this homeless making bills
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