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Complaint Details
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Initial Complaint
03/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We stayed with this property management company through the airbnb platform , several days after my stay they sent me a bill for ****$ for some cracks and wear and tear to a couch cushion claiming that I must be responsible for it as it was not in the photos the took of the property a year prior , the audacity behind expecting **** for a cracked / worn couch cushion comes across as extremely predatory to me , and an unacceptable ask of guests/clients replacing and repairing furniture is a normal expenditure when you have dozens if not hundreds of guests using it and trying to lump that cost on one guest is a predatory practice.Business response
07/05/2024
Hi *******,
We reviewed the case and we're reversed the charge. Our staff followed our policy but looking at the big picture, the damage did seem like wear and tear. We apologize for any inconvenience.
Regards,
****
Customer response
07/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I had already reached out to BBB to close the complaint when you guys reached out to me on the airbnb platform.
Sincerely,
*******************************
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Contact Information
2124 6 Ave NW
Calgary, AB T2N 0W7
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.