Business ProfileforMorweb.org

My nonprofit organization, ***** based in ***** (**************), ordered a website design project from ****** in 2020. We chose a package from among the options available on their website and made the full payment of ***** ******* required only part payment but we chose to make full payment to reduce international transfer charges when sending the funds from *****). The steps towards fulfilment of this project include (1) building the framework of the website, (2) content upload, (3) testing, (4) training, (5) deployment etc. ****** completed step 1. But while we were preparing for step 2, ****** told us that we will need to pay a monthly fee of **** to maintain the website in perpetuity. This was on top of the ******. This hidden cost was neither listed in the package description on their website nor in any of our prior communications. When compared to standard practice in the industry, this requirement was very strange because projects are normally handed over upon completion and it is up to the client to decide if they wanted the developer to continue maintaining the project. In any case, we had an internal team that was going to be trained to manage the website so we did not need to be paying up to ****/month for this. The project stalled as **** struggled internally to accept this demand. This year, I notified ****** that we could not continue the project and I requested the refund of a reasonable portion of the full payment we made. But the CEO of Morweb says "There is a no refund policy on our contract. Also, were at a loss since we spent more hours than the initial payment due to the fact the website is fully designed and developed". These claims are completely false, in that,  Morweb only built the framework of the website, and this is verifiable. Our demands: 1. ****** should be able to bill us for the work they have done, then refund the remainder of our funds. 2. We demand that whatever work they would have billed us for be exported to us.