Business ProfileforAll Weather Windows Ltd. (Calgary)

We've encountered a scary problem with the main living room window and patio door glass recently installed by All Weather Windows in my grandparents' new home. Despite choosing All Weather Windows based on its reputation for exceptional customer service and a ******* warranty on their windows and glass, we've experienced unexpected cracking and shattering of windows.Specifically, we've noticed cracks forming in the main floor window only on one layer and, more concerning, the patio door glass unexpectedly shattered one day while my grandmother was at home. While we're thankful that the shattered glass was contained by the bug screen on the outside, it's alarming to experience such a failure in a newly installed product. Our local handyman suspects a manufacturer defect may be the cause, and we agree.Unfortunately, when we contacted All Weather Windows to address this issue under the warranty, we were informed that there are no technicians in our area. Furthermore, the request for extensive documentation and photographs adds an unnecessary burden to an already concerning situation and my grandparents.Given the safety implications and our concerns about potential defects being present in all of the other windows, we urgently request that a technician be sent to replace the cracked window and patio door glass under warranty. Additionally, we would appreciate an inspection of the other windows to ensure they are not similarly affected.The safety and peace of mind of our family are paramount, and we trust that All Weather Windows will provide the necessary assistance and uphold the commitments made regarding warranty and customer service. Thank you for your attention to this matter, and we look forward to your prompt response and resolution.