Business ProfileforRogers Communications Canada Inc.

Today our service was suspended due to non-payment. This wasn't necessarily the problem, however, the big issue is that we have typically been seeing emails come directly from Rogers Communications credit operations department for either managing our accounts payment status, or making payment arrangements to ensure we can keep the service operating for our business, as our business runs very tight on cash flow, especially given the cyclical nature of our industry.On October 3rd, I received a notice from Rogers that we would have our service suspended in 5 days if a payment is not made on account. This payment was submitted accordingly to the satisfaction of credit operations. This was the last communication we had with the Rogers credit department.Fast forward to today, our service was suspended without prior notice. While dealing with Rogers credit operations, they advised that this notice of suspension was sent, there was no email on my end, even within my spam folder to corroborate this. If an attempt was made, it was outside of their typical credit operations behavior and we were unable to act on this.Our account has 10 phone numbers associated with it, including personal cell phones and our business line and auto-attendant. Our online banking requires a text message to be sent as part of 2-factor authentication. While credit operations was advised repeatedly that we cannot log into our online banking because our cell phones cannot receive text due to suspension, they kept refusing to allow the account to be active for a minimum amount of time for us to be able to get access to online banking to make payment. We were stuck between a rock and a hard place and Rogers was unwilling to budge, and we received zero notice to be able to satisfy *****'s requirements.We have spent tens of thousands of dollars with Rogers, This created an interruption in business that could have been avoided, and my interaction with credit operations compromised my trust.