2 Customer Reviews
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Review from Ch K
1 star02/05/2024
This company claims we missed mortgage payments multiple times despite bank statements showing that's not the case. Their own records showed no ******. They would take one month and not the next and then sent letters that they want the mortgage settled in full!!! They made their own admin errors, ignore proof of bank statements. They are falsifying that we did not pay when they are the ones intentionally not taking automatic payments and blaming it on it customer. They stated we're in arrears which cannot be true if they took 4 months worth of mortgage then they themselves did not take February then took March then did not take ***** or ***** mortgage. I've never heard of a mortgage company that goes out of their way to do this to families- they want to take our house on falsified claims!
Canadian Western Bank Response
10/05/2024
Thanks for bringing this to our attention. At ***, our goal is always to provide transparent and reliable service to all our clients. We take your feedback seriously, and we want to resolve this matter promptly. Please reach out to us directly so we can investigate your concerns further and work towards a resolution together. We are committed to addressing any issues you may have.Review from Chris C
1 star12/12/2021
The mortgage department and Canadian Western Bank is terrible. One person I particular.**** is his name and I don’t remember his last name. But I felt belittled by him when I talked to him on the phone about my mortgage rate. Basically in his words, the only reason why I have a mortgage with CWB is because my credit score it a little low right and he said that no one else would give me a mortgage so I better just shut up and take their rate for the year. That is not the way to speak to a customer.Canadian Western Bank Response
16/12/2021
Hi there – we're very sorry this was your experience. We appreciate you sharing this here so we can have a chance to resolve this with you, as well as to continually improve. We appreciate and value our clients and we want them to feel that from us. We’ll be in touch with you directly – thank you again for bringing this forward.
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