Customer ReviewsforGo Auto

The staff was so friendly. Took our deposit and shook our hand and said congratulations you have been approved for the truck. After 2 days of phone calls and getting them documents they say sorry. We can get you into a SUV. Well you just told me we were approved!!!! You should not of told us we were approved before you knew for sure. They were quick to take our deposit though.

These people are pushy as h*** Call non stop text bon stop. Asking for ID and pays tubs when I never even said yes to a vehicle. Predatory. Block them and they call from different numbers. Disgusting.

Bought a used Chevrolet Bolt and they overcharged me close to $7000 dollars in extras I didnt want. Found out 4 months later what had happened. Got the $7000 but not the extra interest I paid on the $7000. Requested to have the $1150 in interest paid to myself. What happened next was that they informed me that if I stepped onto their premises that the police would be called. For a high level dealership you would expect a higher level of service. The individuals that I had to deal with were ************ and *****************************. I have never had a worse car buying experience. You should buy somewhere else is my only suggestion

Worst company to Ever Exist they are crooks go somewhere else ! They get you into a six year lease and after a year of having it , the engine seized and stalled in the middle of a major highway. My car dead after one year of owning it and their solution is its unfortunately not our problem nothing we can do I could lose my job because o have no way in getting their . Overall disgusting humans that work here they know NOTHING. about costumer service . I have left in tears with how they treat women . I had to tel **** the sales manger to let me speak . If you are a womans be aware they will scam you !

Absolutely horrified with go auto! Went to purchase a ****** vehicle thought we found what we wanted. Put a deposit down. Was told it was refundable. Hahahaha!!! The car was not satisfactory.Found another vehicle at a different GoAuto but the ***** GoAuto would not release the deposit to them. They would not refund it at all. Period!! Called *********** and was told the Vice President would take care of it. Never even heard from any thing. What a crooked company! Do yourself a favor and steer clear of this crooked operation ! Especially ****** GoAuto.

Where do I start! Its very evident that they monopolize the industry as they have very little regard to following the law on "all in" pricing - which was what the sales manager at Go Auto South stated when we first entered the showroom. "The price advertised plus GST is the law" according to *****. I have pictures of the original ad with a copy of the offer to purchase with a different price to include the additional add-on items we stated we DID NOT want!As this is the 4th vehicle we have purchased from Go Auto over the past 5 years we are familiar with their sales tactics. It seems every purchase has an issue with intense sales pressure for the extras on what is supposed to be "all in pricing". We have had debates and out right arguments on extras added on the final invoice - even told it was a condition of purchase and/or financing approval. Every time I have researched the validity of their sales statements and EVERY SINGLE TIME THEY ARE UNTRUE. We are forced to take additional protections/coverage and I have always exercised my consumer right to cancel in the allotted time frame after purchase. Again while purchasing our 4th vehicle 2 weeks ago we were FORCED INTO PURCHASING the anti-theft for $699 plus tax. They even attempted to write it as other items on the bill, again deceitful intentions. When attempting to cancel the protection and get our refund this time (like previous cars) we are told we can no longer cancel with the coverage provider and need to do it at the dealership. Well NO surprise, they have now completely changed their side of the story on informing us of the non-option to cancel when I stated dozens of times I am cancelling the minute we leave with the purchase agreement. Sad that car sales has such a bad reputation and GO AUTO definitely lives up to that statement.I would like to know how consumers are protected and how we exercise our rights. It's not about the amount its the principle on business practices and integrity!

Sorry 1 star is too much for GoAuto I did business with them hey sold me a car at 57000$ plus taxes that is worth 50000$. The car had a broken front grill and all the passenger side was damaged and badly repaired and painted. They didn't declare it to me and omitted to mention it. They say the carfax is clean and they knew nothing about it and that they are not responsable. extremely disappointed to have done business with dishonest people and being a victim of a hidden defect. What a bad experience. They don't want to take the car back nor compensate me for the hidden defects nor fix what to need to be fixed properly. All they care about is my money now that they got it they don't care about the customer nor their reputation.I honestly and clearly got scammed by this business.

This is for the **************** GoAuto location. No words can express just how draining & devastating it has been dealing with this particular location. We would give no stars if possible. We were sold a lemon last September (now the whole engine has to be replaced, etc & it hasnt even been 8 months since we got ******** are still paying dearly for itwe tried everything to get our money back. Right down to emailing GoAutos President, calling *****, getting advice, etcId go into more details but theres no useplease be wise when and if you deal with them.

********************* a Go Auto dealership promotes the use of their online Trade In Evaluator which uses Canadian Black Book values. Using the evaluator results in receiving an email from the dealership providing a trade in low/high range. I was given a range of $47,000 - $51,000 for my vehicle (which other dealers stated was in excellent condition) but when I went to the dealership the offer given was in the mid $30,000s. The evaluator is misleading and should not be used as an advertising tool if it does not represent the dealers intentions.