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Complaint Details
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Initial Complaint
19/09/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I put a $ 500 refundable deposit on a vehicle. We did not proceed with the purchase. It has been over a month and I am being given the run around and still have not had my deposit returned. I find the people that I have been dealing with at this dealership to be very unprofessional.
Business response
21/09/2022
The complainant and his daughter came into the Sundance Mazda to purchase a vehicle at which time there was a subject-to on the deal. Later we were informed that they no longer wanted the vehicle and wanted their deposit refunded. Sundance Mazda agreed to the refund and informed them to please come in to the dealership so that the deposit could be refunded on the same credit card as it was taken on. This was August 4, 2022. Sundance Mazda has phoned and texted the complainant and his daughter several times in August and September to try to arrange a time for them to come in and get the refund processed. However, neither the complainant or his daughter responded and we have been unable to complete the refund. Please have the complainant phone **** ***** to arrange for the refund.
**********
Initial Complaint
15/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was considering purchasing a vehicle from Sundance Mazda and the sales person told me to put a $500 deposit to hold the car because they claimed it was the only one. I asked repeatedly, as did my daughter, if the deposit was fully refundable. The assured me and my daughter, repeatedly, that it was fully refundable. I went to purchase the vehicle and the payment they told me was actually a bi-weekly payment, not a monthly payment like they said so, since that payment would be too high, I said I would not be purchasing the vehicle. When I asked about my deposit, they said they weren't sure they could refund me. They made me wait two days and then told me they would not give me back my deposit. This is absolutely unacceptable because I asked repeatedly if it was refundable. Can somebody please help me resolve this issue? Please note, they made me initial a form to when I left the deposit, that's why my daughter kept asking if the deposit was fully refundable, now they say because I signed the form it is not refundable. They explained the form was only to hold the vehicle. My daughter is a witness to all of this, even in the dealership when they were dishonest about the monthly payment.Business response
19/07/2022
On July 18, 2022 Sundance Mazda received a call from the customer's daughter which was answered by the General manager. They were able to resolve the miscommunication and he spoke to the client and found a resolution that she was happy with.Customer response
20/07/2022
Better Business Bureau:
My problem has been resolve with the company.
Sincerely, **** ********
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.