ComplaintsforMercer's Fine Food Catering Ltd
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Complaint Details
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Initial Complaint
06/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Nov 25 2022. Mercers catering has two addresses and names not updated on forms and website or *** New address is different. *** ******* ** ***** ** ****** *** **** *** ******* ** ***** *** *** **** Old name mercers fine dine catering ltd. New name is mercers catering. Very strange. We ordered from them for a celebration if life for my mother in law **** *******. So it was for 40 adults. Gave them address. So day of service got a call saying order was at hope city church. Millwood location. Was wrong location. So guy said will bring it to north side location. So over a hour late. We booked church for 2 hours. Everything was rushed because of the mistake. Also we ordered for 40 adults. So day of service we only had 22 adults. And 5 little kids. We ran out of food after 16 adults went up to get food. Alot of comments came in from church, guests, and many others. Was so disappointing. To not have what we ordered. Plus the price was 561.75. Now way was enough food and drinks. One cake box of little sandwiches, 8 juice bottles, one pot of coffee, one pot of hot water, 2 8 inch plates of desserts. I have left many messages and sent emails to manager *******. Lady refuses to hear anything or compensate family for all the mistakes. And lack of food for the price. I have quote and address right.. But they sent it wrong place because they put wrong address. Their mistake. Very awful lady to deal with and wont do anything for family. I have copies of right address and emails etc. Its Sad family has to deal with a loss but shouldn't have to deal with so many mistakes. Please help family with a adjustment maybe. I
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.