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Complaint Details
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Initial Complaint
07/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They call me everyday with a recorded message asking to call them back. They are asking to speak with someone I have no clue who they are. I’ve had this phone number for more than 10 years and have been getting phone call from collection agency from the start. The issue is these guy’s need me to call them in order to explain the situation. I’m not interested to waste my time with them. I just want these calls to stopInitial Complaint
27/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to file a formal complaint against ***** ************** and MetCredit for their erroneous billing practices and aggressive debt collection tactics that have unjustly impacted my financial standing and caused significant emotional distress. In 2018, I discontinued my internet service with ***** and returned all the provided equipment, adhering to the terms of our agreement. Despite this, ***** has erroneously continued to bill me for internet services and unreturned equipment. Initially, I was informed that the outstanding amount was approximately $188. This amount has since unjustly increased, and I am now being pursued by MetCredit, a collection agency, claiming that I owe $1,430, with the original amount stated as $435. This situation has severely affected my credit score and has led to continuous harassment by collection agencies. I have made several attempts to resolve this issue directly with *****, all of which have been unsuccessful. The continued billing for services and equipment I do not owe is not only unfair but also unethical. I request the following actions to be taken: A thorough investigation into the billing and collection practices of ***** and MetCredit regarding my account. ***** to provide evidence of the alleged unreturned equipment and the continuation of services post-cancellation. A correction of all billing errors and a full retraction of the alleged debt from my credit report to rectify the damage caused. MetCredit to cease all collection activities until this matter is resolved. I trust that the ****** ******** ****** will assist in addressing and rectifying this situation promptly. Thank you for your attention to this serious matter. Sincerely, ****Initial Complaint
26/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My old boss has been receiving text messages the same text messages that I am getting in which I do not recall providing any sort of information to METCREDIT about my employment. I was also NOT informed about contacting my employer twice in a row via text message nor did I ever give permission to. I never provided his number to be contacted.Initial Complaint
23/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was charged by ****** for a service I did not use two years ago in the amount of $110. Now two years later they hired a collection agency to strong arm me into paying that amoun. I told the collection agency the same thing I told ****** that I'm not paying for a service I did not use. I have no problems with collection agency going after money but it should never be placed on a credit report. I have a spotless credit report of 870 that I am proud to have developed and now to be bullied into paying this amount. Met credit place this bogus charge on my credit report that has reduced it.Initial Complaint
06/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I am not liable for this debt with *****. And I do not have a contract with Met Credit, I had written a letter to Met Credit requesting the original contract be sent to me. But I was never provided with the original contract as requested. I have never had a account with the original mentioned creditor. And have been using only **** for the past five years of moving to Canada.Initial Complaint
29/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am receiving messages, both voice and text, from an entity claiming to be Metcredit that I owe $ for a deceased person, this 2 years after the person died and all items for the deceased were settled. This is BEYOND upsetting. I do not owe money nor have I received and notice in writing of such and therefore demand an explanation for this harassment and resolution to cease. Thank youInitial Complaint
19/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello, I have been receiving calls from this company for the past week. They say they are looking for a man named *****. This is not me. This has been my phone number for over 12 years. I do not live or know this *****. I'd like to stop bringing contacted as I do not have anything in collections myself. Thank you.Initial Complaint
23/11/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have told Met Credit multiple times that my phone number does not belong to this "**** *****" they are attempting to contact. This has been my phone number for 7 years. I have asked them to stop contacting me and yet, this morning I received yet another text from them for this **** person to contact them. I am not **** *****! Leave me alone!Initial Complaint
22/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Met credit has called my place of employment three days in a row and multiple times. This is extremely unprofessional and my personal credit challenges should not be communicated to anyone but myself, especially any of the five ladies that answer the reception phone.Initial Complaint
13/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been receiving multiple calls a day from "*************" with different numbers. I do not owe any money, and these calls are exceedingly abusive and irritating. Please review and remove my phone number (the one provided in my personal info) from your call list. Thank you!
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Contact Information
400 10310 Jasper Ave
Edmonton, AB T5J 2W4
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Get a QuoteCustomer Complaints Summary
129 total complaints in the last 3 years.
70 complaints closed in the last 12 months.