ComplaintsforCrack Hunters and Radon Hunters of Alberta
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Complaint Details
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Initial Complaint
11/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Crack Hunters installed a radon mitigation system in my home in August 2023. Thought out conversations, it was told to me that they would expect sub 100 Becquerels per cubic meter. This was discussed verbally and insinuated in a text message and confirmed in the quote (all attached). Crack Hunters has come to do a 6 month retest as part of the work carried out and it was found that reading were over 300-400 Becquerels per cubic meters. Crack Hunters took time away to investigate options to bring this into line and it was stated that he wasn't happy with the noise output and was seeking a stronger fan unit etc. We agreed he would come to my house on Jan 9th but before this, I asked him what the scope of the visit would be. There was talk of me having to decide if I want to risk damage, paying for replacements, cracks in pipes and vibrations. My take away was that the system installed and paid for was suboptimal and when challenged, he said that he only works to reduce levels below 90%. I advised him to delay our meeting and I would investigate. Having reviewed my conversations, there is nowhere that states 90% and in the quote, it is stated they would "to lower basement radon levels on Canadian indoor safety standards (which is 200). I provide my findings in an email and invited resolution only to be met with push back and non compliance of the work carried out with more excuses. I must say I have no confidence in this business after seeing his contracted worker but that is not part of this complaint. I am seeking confirmation of my rights and if the business is responsible for rectifying this with no cost to me or what recourse I have to resolution, if any.Initial Complaint
29/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
After an ongoing battle with ******* ***** of Crack hunters Edmonton, we have decided to reach out to you for help with a solution. We had Crack hunters come out and do an assessment and quote, we were told it would not be a problem to fix the cracks and he would warranty his work. We decided to go with him and are now regretting it two years later when our basement is still torn apart and we are still having water coming in. ******* had done the initial fix on June 26, 27 of 2020. After he had fixed the two cracks we noticed water was still coming in and he missed injecting two of the ports. We sent an email to him on Sept. 25 about the two ports. On Oct. 8 he said he would come to fix the cracks depending on the weather. He came to look at it and said it was leaking over top the crack above ground, the fix was a coating of concrete over the parging on the outside. A different employee came to do it on Oct. 14. On Oct. 27 the cracks were still leaking and on Oct. 28, 29 we marked holes and he returned to drill out the marked ports. On Oct. 30, he was supposed to inject the holes, but did not show up until Nov. 3rd. On Nov. 5, cracks were checked with a sprinkler, I was on the outside and ******* was on the inside and he said they were not leaking anymore. On May 8, 2021 we noticed water still coming in through the cracks that he filled. On May 26, 27 he came to drill out and inject the cracks. We waited until the next spring of 2022 to see if the cracks were good and when we checked we noticed they were still leaking so we contacted ******* May 13. He had suggested fixing from the outside, but he wanted me to dig it myself. On May 16 I had asked him for an alternate solution rather than digging it myself. He asked me to mark it out again and he would look at it this week. May 20 I asked why he wouldn't dig it he said it would cost us more because the guarantee is from the inside only. On May 31 we agreed on Aug 22 he didn't show or call. We paid 1732.50
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.