ComplaintsforNord Alta Construction

• Initial Complaint

  18/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Without getting into a novel of specifics this is an overview of my experience with *******. I had a complete demolition and remodel of my master bathroom. The project started Aug 2 and ended November 17, 2022 after a phone call ended poorly with *******. ******* never removed his shoes while doing work in my home and has damaged my carpets. Daily I needed to clean my carpets, vacuum, and mop to prevent dirt from being tracked through my home and my children becoming sick. I have had to repair and touch up paint on baseboards, Walls, doors, and stairs. There was a tremendously limited amount of communication. Whenever any level of concern was brought up regarding this lack of communication I was met with deflection, dishonesty, and defensiveness. Myself, covid, and contractors were blamed. No level of accountability was ever taken on *******’s part. For months my hallways and master bedroom were used as storage facilities. At no point did he acknowledge how inconvenient and frustrating a bathroom remodel taking over 3 months might be or how having boxes and tile strewn across my master bedroom and hallways may be. He became overly familiar with myself, my children, and my home. Standing in my kitchen trying to chat, providing advice and feedback to my children about life. I was given very little, if any, communication regarding who was coming to my home, when, or why. At one point while home alone with my children a compete stranger showed up to do a repair that I was unaware of and almost walked into my home without my knowledge. At several points it was stated to ******* that all I needed was to know what was going on and who would be coming and when. When my husband attempted to address this with ******* it ended in them both swearing and yelling at one another. ******* stated that it was not his fault and insinuated that it is not his responsibility as a general Contractor to know who is coming in and out of my home. Following that every contractor that entered my home made comments on what an asshole my husband must be and what a victim ******* is. Throughout the experience organization of contractors, time management, and efficiency were significantly lacking. Anytime I asked questions I was not given a direct answer. Then, when my shower began to leak after one days use, I received one phone call from ******* informing me it would be fixed. After that ******* never called me again to follow up. I was pushed off onto the plumber and tiler. When my husband called to follow up about the shower. ******* stated he would be invoicing us. When concern about paying an invoice while a continued to have lose ends was expressed, ******* stated that we had a functioning bathroom and no sort of final date or timeline was set in the contract so essentially he did not care. When I called to ask how the leak was being addressed, when I can use my shower, and Who to tell if it is or isn’t leaking and when the holes in my roof would be fixed. ******* refused to answer me and instead told me my husband was to have called him at 1pm and he didn’t so it’s my fault I don’t have those answers. That he had been intentionally been avoiding me and my husband because of how unhappy and “rude” we were. That he was upset we did not accept his apology about delays in the project being finished and so he does not want to speak with us. I asked several times to answer my simple questions and stated I was not concerned about his hurt feelings. He Wouldn’t andwer me.

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