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Complaint Details
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Initial Complaint
20/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My driveway that Shan Construction poured is completely flaking due to poor workmanship. I have reached out to them for a response and they are not responding to me. The driveway was poured in 2020 and is completely failing and falling apart. They said it is due to weather and ice melt. However my driveway is not consistent with those causes and more consistent with a mixture issue and workmanship. New home warranty will not cover this because it is not a structural concern at this point and it's past one year. Shans website says it warranties all workmanship. I am trying to sell my house and potential buyer's have all asked and some have been turned off because of the driveway. This is costing me a potential sale.Business response
29/05/2023
I read the statement of the customer's complaint and in response would like to submit a copy of the Alberta Government Performance Guide NHBPO 09/01/15. It clearly indicates at 2.14 that Cleaning concrete of road salts and application of appropriate concrete sealer is part of homeowner maintenance. Homeowner-applied salts and de-icers applied either intentionally, for ice melting, or unintentionally, from road slush, can stress concrete surfaces leading to deterioration. Damage from such sources is not considered a defect.
There is more info at 2.15, 2.16 & 2.17 for Exterior Concrete.
I hope this will be sufficient to satisfy the complainant that it's not a problem of Material or workmanship.
Thank you & Regards
******** *****
Customer response
29/05/2023
Complaint: 19624466
I am rejecting this response because:I park in my garage. There is no way road slush would cause the amount of deterioration that my driveway had. If that was the case every driveway would look like mine but it does not. My driveway was far beyond minimal amounts of de icer. It was a defect either from material used or workmanship The fact this company is blaming the customer for using a commonly used product that is safe for concrete is disappointing
Sincerely,
*** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.