Business ProfileforWorld of Spas

On May 20, 2023, we attended World of Spa's (Edmonton) with the intent of purchasing a hot tub. We spoke to the sales rep (*****) and provided him photographs of an old hot tub we were seeking to replace. We asked if the old hot tub could be removed from our deck, and a new hot tub installed. ***** assured us this wouldn't be an issue and explained how the old tub would be removed, and the new hot tub installed. We agreed upon a hot tub, and provided a $5000.00 deposit. Upon providing the deposit we were issued a pamphlet on the requirements for installation. On June 7, 2023, the delivery crew attended and advised they were not aware the old hot tub was being removed, and further were not prepared to complete this. The crew asked if the hot tub could be unloaded and installation provided at a separate date. As the requirement would be to pay the remaining balance prior to unloading without a new scheduled date for installation, or any further details from ***** we opted not to have the hot tub unloaded. While trying to reschedule the delivery ***** advised that the joists which maintain our decks structural integrity would need to be removed. A contractor was consulted who advised this would drastically affect the deck. Further in conversation with ***** the question was asked if it was a bad idea to install a hot tub in a deck to which he stated yes it is, and recommended building a second deck beside our current to facilitate the install. ***** also now stated that if maintenance or warranty work was required the hot tub would have to be removed at our cost. At NO time were any of these concerns raised by ***** while reviewing photographs of our currently installed hot tub. Prior to providing the deposit ***** stated the removal and install would not be a problem and the hot tub could simply be "air bagged" out. We attempted to follow up with the owner however he has yet to provide us a remedy. Based on their non-disclosure of foreseen issues we want our refund.