Customer ReviewsforWorld of Spas

Fantastic until you sign those papers. After that, don’t expect any real quality of service. Purchased a tub in excess of $17,000, get it delivered to be told by the drivers if we want a cover lifter it’s an extra $300. We are first time owners and didn’t even know this was something that existed or was an important feature to have. It should have been just added to the original order/quote automatically and I wouldn’t have batted an eyelas), instead it was an extra $300 unannounced. On top of that, the $500 holding deposit we paid when we chose the tub was never returned to our credit card until I called them up to question it. Even then they issued a cheque rather than a refund to the original payment method and almost 2 months after the deal was closed. Finally, the last issue and the one to prompt me to write this review, we live in a northern community about 5 hours from this store. We were able to buy an in stock model here and decided to go this route rather than wait months to order in locally. We were assured the service and warranty would still be taken care of despite being that far away and they had local team members to meet our needs. Fast forward 4 months and the motherboard is gone in our new spa. We now have a $55 shipping fee, and a $250 deposit until we ship back the old part, also at our expense, not to mention the hassle. Completely unacceptable that we have to pay ANY money out of pocket for servicing/parts on a $17,000 spa 4 months old. The cheeky lady I spoke with was so kind to offer that if we were to bring back the spa I wouldn’t have to pay the shipping. The sarcasm and unprofessional attitude of the team members I spoke with were laughable. STAY AWAY!