ComplaintsforSpa Tech
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
25/11/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an online order from Spa Tech in Alberta for a hot tub pump. Everything looked good at the confirmation page, where it showed the price for the pump, free shipping, taxes, and the total amount owing. I confirmed and completed payment only to receive an email the following day asking for an additional $171.34 for shipping. After emailing back and forth, and several phone calls, the company has refused to ship my order, despite the screenshots I have provided from the Canadian government website showing that they are breaking Canadian law by trying to charge for more shipping. The complicated part is that the longer this drags on, the more at risk my hot tub is of freezing and cracking all the plumbing
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.