ComplaintsforMiks Media Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
20/10/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Signed a contract with Miks Media to provide us with a full day wedding photography package and paid $2100.00. They stated that their photography style was photojournalist with a mix of traditional. The pictures that they returned to us are for the most part, extremely armature in nature and do not represent what is shown in their portfolio or what they stated was their wedding photography style. There is zero photos of the processional. There was no direction or guidance while shooting our formals. They told us to walk around and continued to take photos. They have provided us with multiple shots where the bridal parties heads are cut off. There are multiple photos were no one is ready as we are getting into position. There is 20 photo's of my wedding band and my husbands wedding ring but no photos of my ring set or my engagement ring. They provided us a photo of an empty dessert table. They made quite a few of the photos black and white but they are overdeveloped/processed and my eyes and ***eup look pitch black. We asked them to provide us with edits of the photos with the heads in place and they ignored that. We asked for re-edits of the black and white photos back to color and that was ignored. They told us that the processional was not something we said was a must capture, so they didn't. We have two guests who told us that ***** told *** to get different lenses for the camera during the ceremony and he did not. We expected all equipment to be readily accessible. We asked to see the raw edits to see if there was anything we could salvage and they said no. They then changed their mind and said they would provide them if we signed a release stating we would not try and recoup any other losses. I am not comfortable signing anything without seeing the raw edits first. The photos are poorly timed and not candid photography. There is approx 30 photos out of 596 I can utilize. They also cc'd my maid of honor in emails, who is not a party to the contract.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.