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          Leibel Insurance Group has 1 locations, listed below.

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            Business ProfileLeibel Insurance Group

            Insurance Services Office

            Contact Information

            102-17415 102 Ave

            Edmonton, AB T5S 1J8

            Visit Website
            Email this Business
            (780) 484-8880

            Customer Reviews

            3.5/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            102-17415 102 Ave, Edmonton, AB T5S 1J8
            Email this Business
            BBB File Opened:
            6/4/1982
            Years in Business:
            43
            Business Started:
            1/3/1981
            Business Incorporated:
            1/4/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of I-202146-10928659-2019 for this business, issued by Edmonton: Alberta Insurance Council

            These agencies may include:

            Edmonton: Alberta Insurance Council

            600 10104 103 Ave NW

            Edmonton AB T5J 0H8

            780-4214148

            http://www.abcouncil.ab.ca

            BBB records show a license number of I-12025-10928659-2019 for this business, issued by Edmonton: Alberta Insurance Council

            These agencies may include:

            Edmonton: Alberta Insurance Council

            600 10104 103 Ave NW

            Edmonton AB T5J 0H8

            780-4214148

            http://www.abcouncil.ab.ca

            BBB records show a license number of M-12025-10928659-2019 for this business, issued by Edmonton: Alberta Insurance Council

            These agencies may include:

            Edmonton: Alberta Insurance Council

            600 10104 103 Ave NW

            Edmonton AB T5J 0H8

            780-4214148

            http://www.abcouncil.ab.ca

            BBB records show a license number of Q-12025-10928659-2019 for this business, issued by Edmonton: Alberta Insurance Council

            These agencies may include:

            Edmonton: Alberta Insurance Council

            600 10104 103 Ave NW

            Edmonton AB T5J 0H8

            780-4214148

            http://www.abcouncil.ab.ca

            BBB records show a license number of S-73942-10928659-2019 for this business, issued by Edmonton: Alberta Insurance Council

            These agencies may include:

            Edmonton: Alberta Insurance Council

            600 10104 103 Ave NW

            Edmonton AB T5J 0H8

            780-4214148

            http://www.abcouncil.ab.ca

            BBB records show a license number of P-73942-10928659-2019 for this business, issued by Edmonton: Alberta Insurance Council

            These agencies may include:

            Edmonton: Alberta Insurance Council

            600 10104 103 Ave NW

            Edmonton AB T5J 0H8

            780-4214148

            http://www.abcouncil.ab.ca

            BBB records show a license number of K-73942-10928659-2019 for this business, issued by Edmonton: Alberta Insurance Council

            These agencies may include:

            Edmonton: Alberta Insurance Council

            600 10104 103 Ave NW

            Edmonton AB T5J 0H8

            780-4214148

            http://www.abcouncil.ab.ca

            Type of Entity:
            Corporation
            Number of Employees:
            90
            Alternate Business Name
            • Leibel MacMillan Insurance Services Ltd
            • Leibel Insurance Group Corp
            Business Management
            • Chad Leibel, Vice President
            • Gerald Leibel, President/Partner
            • Steven Leibel, Managing Partner
            Contact Information

            Principal

            • Chad Leibel, Vice President

            Customer Contact

            • Chad Leibel, Vice President
            Additional Contact Information

            Fax Numbers

            • (780) 484-7879
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/04/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            i had 1 insurance claim in 2020 and one in 2021 on my rental property insurance premium. the second claim was mismanaged by the insurance adjuster(s). and now it has come to light that all the paperwork has been mismanaged. i understand and agree with the liability questionaire that was sent out. but the insurance broker insisted on knowing how many people live in my property and when they are moving in and leaving. and threats of insurance cancelation have been made. when i finally got the time it turns out the insurance company (travelers Canada) actually just wants to know how many tenant changes their have been in the last 3 years. not how many occupants for each unit. which are very different questions. the insurance broker started a fight and refused to co operate. and now is refusing to return phone calls or e - mails. i believe it is a intentional action to void my insurance. as they demanded it needs to be filled out by may.1/2022 i submitted it all last week before apr.1 /2022. they are now refusing to pick up the phone or return e-mails at this point on apr.5/2022 i have no idea what else they might need moving forward as they do not return e-mails and have blocked my phone number. leibel insurance broker needs to return calls/e-mails so the issues can be dealt with professionally which has been in extremely short supply at their office the last several years. i have been told several time by one of their employees i am not a client of theirs. there is no supporting documents. they are refusing to reply to e-mails.
            Read More

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alia S

            02/04/2024

            This has truly been one of the worse experiences for me. I cannot stress enough how much you should avoid this company. It has caused me nothing but stress, time away from work and financial hardship.My broker has changed multiple times during my 1 year being insured with Leibel. I actually dont even know who my broker is because I am always receiving contact from other people.The broker I am constantly referred back to (***************************) has some of the worse attitude and customer service I have ever encountered. She truly should not be in the industry as you can tell that she doesnt enjoy her job. She constantly has a poor attitude and is extremely difficult to contact even for other brokers.She has been nothing but unhelpful and rude to me. I have been told multiple things by multiple people looking for resolutions but I am always brought back to ******* who ultimately tells me nothing can be done. She has actually done NOTHING to assist me other than telling me she cant help. That has been the furthest extent of conversation from her.This company has taken over $900 from me that was unauthorized. They did not provide me informed consent, and are now being so ridiculously unavailable and unhelpful its just mind boggling. Its crazy that it is easier to file a fraud claim with my bank than it is to try and just resolve the issue with Leibel.No resolve has been made or contact attempts returned, I am going to proceed with my bank, I will also be filing a complaint against the broker with her association as well as contacting the BBB to complain.This has had such a tremendous impact on me, truly I do not even know the words to try and explain that YOU AVOID LEIBEL INSURANCE.PLEASE FOR YOUR OWN SANITY, do not make the same mistake as me and proceed with their insurance. Look for another company even if its more money monthly, it will be worth it in the long run.
            Read 9 More Customer Reviews

            Local BBB

            BBB Canada's Northern Capital Regions and Quebec

            More Info on Local BBB

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