ComplaintsforParis Jewellers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On November 09th, 2023, I was sold an item that was not accurate. I was looking for a 14 carat necklace and was sold a 10carat instead. Was told it was in fact 14 carat. I went back to the next day for a refund. I was charged a second time ($553) instead of a refund. The next day, the manager called me to let me know about the error. I was told I would have to wait until Monday as she had to call head office. She never called me. I followed up on Monday evening. The manager had left and never contacted me. Long story short, after a couple back and forth, I finally contacted HR on the Thursday. They told me I would be refunded in less than 2 wks. On Nov. 24th, they refunded me only half the amount. It is now December 5th and I am still waiting on the other $553. No one has contacted me to apologize about the whole situation or to explain why they haven’t t refunded me my money.Initial Complaint
12/01/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchase from - Paris Jewellers (Oshawa, ON) Date of purchase - Sept. 22, 2022 Cost to purchase 1st chain (white gold) - $108.58 Wore the chain 2 times (Sept 23 and 24) Chain fell apart on Sept. 25 Returned it to the store, paid an extra $237.25 on Sept. 26 to upgrade the chain thinking the link was too tiny. I was away on holiday until December when the chain disintegrated on September 28... not broke like the first chain on Oct. 8, 2022. I could not return the chain until I was back from holiday. Returned to the store on Dec. 24 and could not get a refund. The store said they would have their jeweller look at it and assess the damages. After 9 days told me I damaged the chain, and they could either offer me $150 refund or I pay an additional $385 to have the disintegrated chain repaired. I insisted on getting a refund, but they have not given me anything. I have been back and forth for weeks now, and they are not refunding me. No where on their website does it say you cannot get a refund, but it says if you are not fully satisfied we will refund. Help please.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.