Customer ReviewsforLegalContracts.com

Wasn't happy with this site. Charged me for something I didn't want. Just wanted to look at their site and wound up paying for a monthly subscription of $33 which I had no intention of doing. Just because I didn't cancel within 7 days. It should be 7 days free and apply if I want more. Just seems a bit wrong. When I talked with them about the monthly charge they were very rude and refused to credit the money back to my account. I only requested a courtesy refund. Be careful.

Hello ****,Thank you for your feedback. Our records show, you signed up for our 7-day Free Trial Subscription on February 6, 2024, 02:23 PM ET, and have access to a Loan Agreement document. Since no cancellation was on file within the trial period, a monthly subscription began.Our charges are based on a monthly subscription rather than individual user activities or usage. If you didn't cancel the subscription within the trial period, the charges will continue until you cancel it. I assure you that we provide the pricing, trial, and renewal information on our site and to you through emails. The first email was dispatched on the trial start day, February 6, 2024, 02:23 PM ET. In this order confirmation email, we reminded you that once your free trial is complete, we'll conveniently renew your plan. The subscription automatically renews in one week on February 13, 2024, 02:23 PM ET, for $33.00 per month. We also provide the instructions and link in the email so you can manage your subscription anytime. The second email was sent on Feb 14, 2024, 03:27 PM ET, specifically concerning your membership. We understand the importance of these communications and all these communications were sent to your registered email and saved in your LawDepot message center.According to our refund policy, LawDepot is not obligated to refund charges for free trials that have been properly converted to paid product access. Therefore, we are unable to provide a refund to you.For more detailed information about our refund policy, please refer to our Terms of Use at this link: (**********************************).Your subscription has been canceled and no further charges will apply. Please check your emails for confirmation.Should you have any more questions or require further assistance, please feel free to contact us. Regards,Divine Customer Support

Please stay away from LegalContracts.com. After reading some reviews, the company is taking advantage of people with terrible communication about the free subscription. My husband and I are senior citizens who depend on clear communication regarding free trials, automatic renewals, etc. Yes, it was our fault for not catching the fact we were getting billed $33.00 each month with absolutely no usage. My husband signed up for the *free* trial, produced one document which was subpar, and didn't realize the charges were coming. Horrible customer service.

Hello ***,We have conducted an investigation regarding your review. We appreciate that you are aware of what you signed up for and agree to the Terms and Conditions. I am sorry if you think that our document is subpar. Our form templates and software are drafted and revised by our in-house legal department and we service worldwide. The documents are generated based on the answers you enter. Once completed, it is a legal document. The answers you select and how you edit the document can potentially affect whether the form is legally enforceable and valid. So maybe check the details of your answers and see if you have entered some information that has made the document subpar.Regarding the fees, it is not based on usage. The subscription automatically renews to a monthly service if you do not cancel the free trial before it expires as you had agreed upon when you signed up for the service. This was clearly stated on the site twice, and we also sent you emails regarding your subscription. Unfortunately, since the cancellation of your monthly subscription was just after two years from your initial sign-up, no refunds will be processed. We understand this may be frustrating, but our charges show on your bank statement which should have prompted you to give us a call right away to let us know that you will not continue the service.We appreciate you leaving us a review, and thank you for using LegalContracts.com for your legal document needs.Regards, Divine Customer Support

I ordered one simple bill of sale contract which turned out not really what I wanted. MY fault but I immediately cancelled the subscription definitely in the 1 week trial period. Guess what? I got charged $33.00 today. GRRRRRRR!!

I have been using the leases on the site and just recently had a problem with a tenant so I need to file court papers to start an action and I was told by my attorney that the lease was not written properly. When I questioned the company about it I was told by the agent assigned to help me. I was instructed to forward this information to you from our Legal Team. Our Disclaimer and Terms of Use clearly state that it is the user's responsibility to ensure that the documents created on our website are suitable for their purposes, and to consult external legal counsel when they feel it is required, as well as to protect themselves against any possible consequential damages. Please find our Disclaimer and Terms of Use at the following links: ********************************************* ***************************************** I think that if you are selling a service online that it should be a good and legal document?

********************,Thank you for your honest review. We have exchanged several emails and provided you with the details of what our Legal Team has to say regarding your inquiry. Under the posted Terms of Use section 8, LIMITED WARRANTIES:Except as expressly provided in these Terms, to the maximum extent permitted under applicable law, ******** Material and ******** Services are provided "as is" without any kind of warranty.You accept full responsibility for determining whether ******** Material and ******** Services are suitable for any particular purpose and for protecting yourself against any possible consequential damages.******** does not authenticate users' signatures or identities. ******** electronic signature functionality does not track IP addresses, include digital certificates, use a certification authority nor any other third party verification. You accept full responsibility for determining whether an electronic signature is suitable for any particular purpose.Except as expressly provided in these Terms or where prohibited by law, we are not responsible for any loss, injury, claim, liability, damage, or consequential damage related to your use of ******** Material and ******** Services, or for inaccessibility of ******** Material and ******** Services whether from errors or omissions in the content of ******** Material and ******** Services or any other linked sites or for any other reason. Use of ******** Material and ******** Services is at your own risk.******** does not represent or warrant that ******** Material, the Site or any linked sites are free of any harmful materials.I am sorry if you were not satisfied with the reply. We appreciate you using ********.Regards,Divine Customer Support

I writing to hopefully keep others from making the same mistake I made. I was selling a boat and saw the bill of sale form on LegalContracts.com. Decided to use the free trial and print the form. Unknowingly, I was charged ***** every month from that point forward. Since October of last year. Apparently once you utilize one of their forms the meter starts running until you officially cancel the account. Foolish me for not seeing the charge on my **** bill earlier. Im sure somewhere their print says this will happen. Im also sure this is very Effective way to generate revenue from unexpecting consumers like myself. Just look at other reviews and you will see a common thread! DEAL with this company at your own risk!!

Hello ****,I am sorry for your frustration. Looking at your records, you initially signed up for a 7-day Free Trial subscription. As the website states, Free for seven days and renews for a monthly fee of $33.00 if not cancelled within the week of free service. Since you failed to cancel the subscription within seven days of the Free Trial and only cancelled after 13 months of active service, therefore, the charges are on your card. A courtesy $33.00 refund has been approved and will post back to your account in 5 business days. Please check your email for confirmation.Regards,Divine Customer Support

I paid $39,55 in April. I emailed the document to the other party this document which showed a bad form template. i than mailed the hard copy to the party, The other party took it to her lawyer and that Lawyer said this isnt a proper legal document. Alos that this level of document would never stand up on court as a document (separation agreement) of this level must be higher than a Notary Public. I wanted a refund to the original $ *****. First... I was told by the manager of this company that is too much time had past to get a refund...than i was told that it is a legal document and that i needed to get all the reasons why it was refused by a Lawyer, Which i did,,,i than called this managerand told thm the reason why it was refused. They refused to give me a refund on a product which i can not use. Although this Manager stated a few times that THEY STAND BEHIND THEIR PRODUCT, which obviously they do not, Since i cant use it and have to pay for a lawyer to draw up up another document,

Hello *****, I am sorry if you feel that way. To clarify, Our site is a Do- It- Yourself legal forms and documents provider. Customers are responsible for special requirements in their jurisdiction. It is up to the customer to know what their fact situation requires or to get the assistance of local legal counsel. Our form templates and software are drafted and revised by our in-house legal department. The documents are generated based on the answers you enter. The answers you select and how you edit the document can potentially affect whether the form is legally enforceable and valid. Once printed, signed and notarized, it's a legal and binding document.I am sorry to hear that you were not provided with the refund you requested. Everything was already explained to you during your phone call on the reason why. Unfortunately, no refund will be processed as of this time. Regards,Divine Customer Support

TERRIBLE.... I WOULD HAVE LIKED TO READ THIS FIRST BEFORE I SIGNED UP WITH THEM ... BEYOND TERRIBLE. I NORMALLY DONT PUT REVIEWS BUT THIS BY FAR NEEDED TO BE DONE.

Hello ******,Thank you for putting in a review. I am sorry if you feel that way. However, it is not clear to us what your issue is. If you were wanting to read your document before signing up for a subscription, the draft copy is clearly shown before you select a license. You may have just missed it and went on to clicking away. If you need assistance, please contact Customer Support at ************** Monday to Friday 8 am-7 pm ET.Regards,Divine Customer Support

Dreadful company. I too got suckered into paying a month's subscription after my trial auto-renewed. Trust me, I know, it was my fault. I have had this happen with several other companies in the past. I have not yet had a single company tell me, "Too bad. You read the terms." All have offered a one-time grace refund, because they understand how easy it is to accidentally pay for a subscription you don't want, as that's exactly what they take advantage of with auto-renew. LegalContracts.com refused that and was quite rude about the fact that canceling was my responsibility after I politely asked for an exception and expressed that I was disappointed in their lack of customer-friendliness. It's one thing to hold to policy, and another to be rude about it. It says everything about how this company operates; I'm sure their poor service is reflected internally. They don't deserve your money. Don't support them.

Hello Rachel, I am sorry to hear your frustration. I understand how frustrating it is to miss some information about online subscriptions. I did a little research and found out that you had gone past the 7 days Free Trial Subscription which we require a cancellation within the 7 days of Free Service. As the website states, your subscription renews automatically 1 week after Free Trial ends. Your subscription was only cancelled one week later after your Free Trial week ended. Since it was not cancelled within the Free Trial week, therefore the charge is on your card. We have posted the information twice on the site, we also sent you multiple emails regarding your account. All information was given so you would have a complete understanding of the service you signed up for and agreed upon. A $33.00 courtesy refund has been approved and will post back to your account in 5 business days. Please check your email for confirmation. We appreciate your feedback and we will continue to work on our site to improve all areas of service. Regards, Divine Customer Support

I needed one document I could have downloaded for free. I thought I was spending $7.50 but when I looked at the emailed receipt it was for $100. I accidentally signed up for a year. I agree with all the others. Stay away. I give zero stars. Colin ***** 

Hello Colin, I apologize for the confusion. Our records show you had selected the 1 Year Pro subscription which is $7.99 per month prepaid for 1 Year for a total of $95.88 payment upfront. The total amount would also have been shown before you clicked Submit Order. Your $95.88 courtesy refund has been approved and will post back to your account in 5 business days. Check your email for confirmation. Regards, Divine Customer Support

I just caught a charge on my debit card that I had no knowledge of. A charge of $33.00 monthly to legal contracts.com. I've never even heard of this company. Come to find out this charge has been going on for 19 months. I'm writing this review to warn others of this bogus company. I will now keep close watch over my debit card

Hello James, Our records show you initially signed up for a 7 day Free Trial Subscription on April 6, 2020. As stated on the site twice, renews to a monthly fee of $33.00 after the Free Trial ends. We also sent you an email confirmation stating the service and the date and time to cancel. Another email was also sent when your service was renewed to a monthly subscription. All of this information was given to you so you would have an informed decision about your purchase. Charges are also shown on your bank statement monthly. Your subscription was only cancelled on October 14, 2021, at 09:34 AM ET. A courtesy $33.00 refund has been approved and will post back to your account in 5 business days. Check your email for confirmation. Regards, Divine Customer Support