ComplaintsforYes Plan Auto Finance Inc
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Complaint Details
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Initial Complaint
22/06/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Me and my daughter have been paying on a Lease since June 2018 and when my daughter inquired about the end date of the lease, as she was purchasing it with $1,300.00 buy out at the end, they informed her that the lease does not end till December 2023 which is a different date on the lease (June 30, 2023 end date). She told them that the lease stats an end date of June 30, 2023 they told her that they can change it without our permission (which I do not think that is legal). We both have asked for a manager to call us numerous times and we have never received a call back, when my daughter called today June 22, 2023 and asked for a manager to call her (again) she was told that the manager will tell you the same thing, that the lease ends Dec 2023 then the $1,300.00 after that. I would like this dealt with as soon as possible as I am not going to pay something that I do not need to. My Daughter has not missed a payment, she might have been late a few times but always made sure to pay it and now they are effecting my credit by putting that she missed 2 payments but when I called on June 5 they said everything was up to date as my daughter even paid the NSF fees that we requested a manager to call about over 2 years ago.Initial Complaint
19/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In the past 2 years I have different payments 2 times, which would include 2 payments per month totaling 4 payments deferred in total. I was told at time of deferral no extra interest accumulates. In June 2022 I noticed balance showing on credit report was much higher than it should be, showing over 2400. My payments are 256. My contract for payment ended June 2022 and I called to get final amount to pay account in full which should be a total of 4 payments. I have been told I didn't pay for 5 months which I proved with bank statements that I did. I am now being told it's interest accrued. This is an open contract giving me availability to pay off principle, which I have not been given correct amount. I need an arbitrator to look at numbers to confirm, and to allow me to pay off principle amount of the payments I differed.Initial Complaint
11/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid off my car loan in full on Jan 2020. I also requested an email stating proof that I did pay off my car loan in full, which I have. And still have possession of my vehicle today. Almost 2 years later my credit report still shows I never paid off my car loan and First Access never updated my credit report. Meaning that my account on my credit report shows and still stands as written off and looks like a repossession. This has affected my credit tremendously in so many ways. After several phone calls to First Access requesting to update my account, it still hasn't been updated.Initial Complaint
11/02/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We received an unsealed letter at our old address (daughter lives there now) in the mail on January 10, 2022 that was dated March 1, 2021 stating it is a second notice and final notice regarding a refund that is due to us but the letter does not state when the dead line to reply is. There was no first notice sent out and the company has our phone number and email address. When we contacted the company yesterday regarding the refund they said it expired. We asked for an explanation as to how a refund expires and when was the first letter sent to us or why did no one call us regarding this and we were told someone would call us back. No one has and we cannot seem to get a hold of anyone. It also appears that first ACCESS is now owned by Yes Plan Auto finance as that is the message that you get when you call. The refund is in the amount of $553.45 as an over payment they received and I do not understand how it can "expire" especially since the letter does not give a dead line.Initial Complaint
14/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We received an unsealed letter at our old address (daughter lives there now) in the mail on January 10, 2022 that was dated March 1, 2021 stating it is a second notice and final notice regarding a refund that is due to us but the letter does not state when the dead line to reply is. There was no first notice sent out and the company has our phone number and email address. When we contacted the company yesterday regarding the refund they said it expired. We asked for an explanation as to how a refund expires and when was the first letter sent to us or why did no one call us regarding this and we were told someone would call us back. No one has and we cannot seem to get a hold of anyone. It also appears that ***** ****** is now owned by Yes Plan Auto finance as that is the message that you get when you call. The refund is in the amount of $553.45 as an over payment they received and I do not understand how it can "expire" especially since the letter does not give a dead line.Initial Complaint
29/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
HI, I am currently having issues with a buy out with yes plan, with in a months time I have received two different buy out amounts on my vehicle. I have since traded it in on November 5,2021. My buy out was high as they said they make it bigger when a payment is due. the end and middle of each month. I have made the payment at the beginning of November. The dealership that took that vehicle in trade, sent the buy out cheque via courier to Edmonton from ***** ***** ****** Both Kyle the finance manager for ***** ***** ***** have been in constant contact with yes plan. Yes plan returned the payment as non deliverable, correct address. I informed Yesplan of this, the payment was sent again and signature provided before November 15, 2021. My old vehicle has been sold and ***** ***** has been asking for a bill of sale for it as it has been sold, I have been asking for a statement of account as they owe me money. I have also noticed on my credit reports they are not current. I have also concerned as they charge a per diem every day from November 5, 2020 of $9.90/day, They also have an extra payment I am due back as the dealership paid them the full buy out amount. I am exhausted, and want resolution. I am not getting anywhere dealing with Yes Plan in Edmonton. I have conversed with Amelia several time on there recorded like, Kyle from ***** ***** ***** has also been in contact with here. I can not seem to down load the buy outs as there sent typed in an email, not an actual PDF. * *** ******* ******
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.