ComplaintsforYes Plan Auto Finance Inc

• Initial Complaint

  22/06/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Me and my daughter have been paying on a Lease since June 2018 and when my daughter inquired about the end date of the lease, as she was purchasing it with $1,300.00 buy out at the end, they informed her that the lease does not end till December 2023 which is a different date on the lease (June 30, 2023 end date). She told them that the lease stats an end date of June 30, 2023 they told her that they can change it without our permission (which I do not think that is legal). We both have asked for a manager to call us numerous times and we have never received a call back, when my daughter called today June 22, 2023 and asked for a manager to call her (again) she was told that the manager will tell you the same thing, that the lease ends Dec 2023 then the $1,300.00 after that. I would like this dealt with as soon as possible as I am not going to pay something that I do not need to. My Daughter has not missed a payment, she might have been late a few times but always made sure to pay it and now they are effecting my credit by putting that she missed 2 payments but when I called on June 5 they said everything was up to date as my daughter even paid the NSF fees that we requested a manager to call about over 2 years ago.

• Initial Complaint

  19/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In the past 2 years I have different payments 2 times, which would include 2 payments per month totaling 4 payments deferred in total. I was told at time of deferral no extra interest accumulates. In June 2022 I noticed balance showing on credit report was much higher than it should be, showing over 2400. My payments are 256. My contract for payment ended June 2022 and I called to get final amount to pay account in full which should be a total of 4 payments. I have been told I didn't pay for 5 months which I proved with bank statements that I did. I am now being told it's interest accrued. This is an open contract giving me availability to pay off principle, which I have not been given correct amount. I need an arbitrator to look at numbers to confirm, and to allow me to pay off principle amount of the payments I differed.

  Business response

  20/07/2022

  Good Morning,

   

  I have reviewed the file. Mr. ******** has had 4 deferrals over the course of his loan to move regular payments to the end of the loan. With a deferral , the payment is moved to the end of the loan . Interest is accrued on deferrals. There was also a due date change requested by the customer in March of 2020 to move a regular payment  that was scheduled . We implemented the date change as per the customer . Any changes to the account like a due date change will affect the end date.  The current loan end date is correct that we provided the customer based on accrued interest from the deferrals and the due date change. 

   

  Regards,
  ******** *****
  *************** **********
  
  16830 107 Avenue NW | Edmonton AB | T5P 4C3 | Phone: 780.801.1305 |Text 587.410.7445 | Fax: 866.259.9219 | Toll Free: 877.489.9569
  Notice of Confidentiality:
  The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review re-transmission dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender immediately by return electronic transmission and then immediately delete this transmission including all attachments without copying distributing or disclosing same
  

  Customer response

  20/07/2022

  
  ********** ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******** Changes in dates and end dates were due to first access changing them not me. See picture of email sent

  Business response

  21/07/2022

  Good Morning ,

   

  The due date change was listed as it is a change on the account and it means the loan won't end on the exact date the loan contact specifies, but it has no impact on the additional interest that is being charged. The customers deferrals accrued interest over the term and has extended the term of the loan. 

   

  The Mr. ******** is responsible for the balance owing and the end date is correct. There are no adjustments to make on Mr. ********'s account . 

   

  Regard,

  ******** *****
  *************** **********
  
  16830 107 Avenue NW | Edmonton AB | T5P 4C3 | Phone: 780.801.1305 |Text 587.410.7445 | Fax: 866.259.9219 | Toll Free: 877.489.9569
  Notice of Confidentiality:
  The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review re-transmission dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender immediately by return electronic transmission and then immediately delete this transmission including all attachments without copying distributing or disclosing same

• Initial Complaint

  11/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid off my car loan in full on Jan 2020. I also requested an email stating proof that I did pay off my car loan in full, which I have. And still have possession of my vehicle today. Almost 2 years later my credit report still shows I never paid off my car loan and First Access never updated my credit report. Meaning that my account on my credit report shows and still stands as written off and looks like a repossession. This has affected my credit tremendously in so many ways. After several phone calls to First Access requesting to update my account, it still hasn't been updated.

  Business response

  22/02/2022

  We are actively working with the credit bureaus to resolve this matter. We don't have a confirmed date this will be resolved. A letter of release has been provided to the customer. If she is applying for credit and needs an additional letter with a current date on it , we are more than happy to provide it.

  The contact for this matter is ****** **** * ************. She has the customers contact info and will call her as soon as we have an update .

   

  Regards,

  ******** ***** ******* * ******* **********

  Customer response

  22/02/2022

  
  Complaint: ********
  
  I am rejecting this response because: Respectfully, when it comes to applying for an application for rental/ housing that is not an option. Please update my *******. 
  
  Sincerely,
  
  **** *******

  Business response

  23/02/2022

  We are working with ******* to resolve this. We do not have the ability to just go in and fix it, only ******* can .

  Customer response

  23/02/2022

  
  Complaint: ********
  
  I understand, but while I had a car loan with pre-authorized payments, your company would update ******* on a monthly basis. So what has changed? I also read reviews this is not the first time this has happened to a customer. I’ve waited for 2 months for an update, This is unacceptable. 
  
  
  **** *******

  Business response

  01/03/2022

  but we’ve been able to get the update accepted at both credit bureaus for the customer . However , its not an immediate update on their side.

   

  Please see below for estimated time for credit bureaus to be updated

   

  ***** ***** takes 48 hours and the ******* take 30-60 days

   

   

  Thank you ,

   

  ******** *****

• Initial Complaint

  11/02/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We received an unsealed letter at our old address (daughter lives there now) in the mail on January 10, 2022 that was dated March 1, 2021 stating it is a second notice and final notice regarding a refund that is due to us but the letter does not state when the dead line to reply is. There was no first notice sent out and the company has our phone number and email address. When we contacted the company yesterday regarding the refund they said it expired. We asked for an explanation as to how a refund expires and when was the first letter sent to us or why did no one call us regarding this and we were told someone would call us back. No one has and we cannot seem to get a hold of anyone. It also appears that first ACCESS is now owned by Yes Plan Auto finance as that is the message that you get when you call. The refund is in the amount of $553.45 as an over payment they received and I do not understand how it can "expire" especially since the letter does not give a dead line.

  Business response

  24/02/2022

  Good Afternoon,

   

  If ***** can contact Laurie H*** at the following email address  **************** , we would need a copy of the drivers license and a recent utility bill to confirm identity and have the refund completed.

   

  Regards,

  Jennifer

  Customer response

  25/02/2022

  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, I will forward the documents from my work email.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  14/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  We received an unsealed letter at our old address (daughter lives there now) in the mail on January 10, 2022 that was dated March 1, 2021 stating it is a second notice and final notice regarding a refund that is due to us but the letter does not state when the dead line to reply is. There was no first notice sent out and the company has our phone number and email address. When we contacted the company yesterday regarding the refund they said it expired. We asked for an explanation as to how a refund expires and when was the first letter sent to us or why did no one call us regarding this and we were told someone would call us back. No one has and we cannot seem to get a hold of anyone. It also appears that ***** ****** is now owned by Yes Plan Auto finance as that is the message that you get when you call. The refund is in the amount of $553.45 as an over payment they received and I do not understand how it can "expire" especially since the letter does not give a dead line.

• Initial Complaint

  29/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  HI, I am currently having issues with a buy out with yes plan, with in a months time I have received two different buy out amounts on my vehicle. I have since traded it in on November 5,2021. My buy out was high as they said they make it bigger when a payment is due. the end and middle of each month. I have made the payment at the beginning of November. The dealership that took that vehicle in trade, sent the buy out cheque via courier to Edmonton from ***** ***** ****** Both Kyle the finance manager for ***** ***** ***** have been in constant contact with yes plan. Yes plan returned the payment as non deliverable, correct address. I informed Yesplan of this, the payment was sent again and signature provided before November 15, 2021. My old vehicle has been sold and ***** ***** has been asking for a bill of sale for it as it has been sold, I have been asking for a statement of account as they owe me money. I have also noticed on my credit reports they are not current. I have also concerned as they charge a per diem every day from November 5, 2020 of $9.90/day, They also have an extra payment I am due back as the dealership paid them the full buy out amount. I am exhausted, and want resolution. I am not getting anywhere dealing with Yes Plan in Edmonton. I have conversed with Amelia several time on there recorded like, Kyle from ***** ***** ***** has also been in contact with here. I can not seem to down load the buy outs as there sent typed in an email, not an actual PDF. * *** ******* ******

  Business response

  13/12/2021

  Good Morning,

   

  On November 15th we were notified customer traded their vehicle at a dealership in Calgary . On November 16th that dealership advised they would courier Yes Plan the payout cheque. The payout cheque was received on the afternoon of November 19th and missed our bank deposit for the day due to the time it was received , therefore was deposited Monday November 22nd. There is a 5-7 business day time period where the cheque has to clear the bank and then the file is closed. We were able to close the file on November 29th and issue the customer an overage refund .

   

   

• Initial Complaint

  12/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a court judgment against myself for missed payments on a car loan from November 2019. An agreement was made between myself and Yes Plan Financial to have the full loan amount paid off, this was completed by August 2020. I had received a paid in full notice from the business. On my credit file it shows an unresolved judgement from the Court of Queens Bench, when I contacted them about this I was told that they had not received a satisfaction of judgement, this was on August 11th 2021. ****** **** from Yes Plan Financial had told me in January 2021 that they had done everything that they needed to do in this matter which is not accurate because the court has not received a satisfaction of judgement letter from them. This has been a full calendar year that the judgment has been settled and it is having an adverse effect on my credit rating.

  Business response

  13/08/2021

  Yes Plan has submitted the required documents to the courts. Mr. ****** is aware of this . A copy of the judgement was emailed to Mr. ****** that was filed in August of 2020 , but we have yet to have a reply from Mr. ****** to that email.

  Customer response

  13/08/2021

  
  Complaint: ********
  
  I am rejecting this response because: The response was emailed to me and said that it has been submitted to the court only when I had responded to them saying if it were not submitted I would seek legal action to force it.  The satisfaction of judgement is dated August 2020 but was submitted on August 12th 2021 to the court, I do not believe that a full calendar year is an acceptable response time to have documents submitted to the court accounting department, who made it clear to me that they have been accepting documents electronically all year throughout the pandemic.  This drawn out response from Yes Plan Financial has had a negative effect on my credit score for an additional 12 months longer than it needed to.  The response from the business implies that they submitted the response to the court in August 2020 when it was only submitted in August 2021 but dated August 2020. In reality nothing was submitted to the court until August 12th 2021.
  
  Sincerely,
  
  **** ******

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