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Complaint Details
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Initial Complaint
27/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Experience with the company was poor from the moment they showed up for my move. Gave me a list of things they don’t move, none of which outlined before they showed up, which presented an issue considering I was moving 4 hours away, not within distance of quick jaunt back to pick up. Company didn’t send a big enough truck to move my things. They went back to pick up the rest of the stuff the following day and ensured me they would drop off the items in their next trip down to Calgary. My move date was June 25. It is now October 27 and I still don’t have my things. We had a date of last week, which was rescheduled to today. I had to call to find out the move was rescheduled, there was no communication on their end. Got an email yesterday saying the move is rescheduled again to next week. When will this end? There are important items that they have, which I need right away. Communication with this company has been an issue from the beginning. 95% of the time, I need to initiate contact. To say we are frustrated is a vast understatement.
Business response
10/11/2021
Good afternoon,
In response to our customer’s complaint, Action Moving was unaware of any complaints or issues with our customer’s move until we came across issues with delivering their 800 lb. over-flow shipment. We do apologize if items that are declared on the Dangerous Goods list with Transportation Canada, such as flammables, liquids, etc were not previously disclosed before your move.
We did make 3 separate attempts to set up delivery of their over-flow with the first attempt being within 30 days of load date, each of the 3 dates did not work with our customer’s schedule.
We did deliver the over-flow at no charge to the customer and have sincerely apologized for any inconvenience this may have caused them.
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.