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Complaint Details
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Initial Complaint
06/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Arranged to move from Edmonton to rural southern Manitoba. Requested payment on delivery date (as we have done before with these movers) and it was agreed. I have the email exchange. Moving day was hectic and I realized after they didn’t get payment. Thought I should check my m/c and lo and behold they had processed payment the day before the move. Without my consent. Without notifying me. I just today received a copy of the bill..10 days later and I’m sure only because I notified them about the unauthorized transaction. They are ignoring the situation and the severity of it. M/c was billed Oct 24 Delivery was Oct 25Initial Complaint
24/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
- No Invoices provided for Storage Fees for June-August. - Unauthorized Charges to a Credit Card. - Incorrect Charges for Storage Fee Increases effective June 18th. - No Explanation or Emails explaining Delay in receiving Invoices.Initial Complaint
13/12/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Suzanne B****** from AMJ Campbell Edmonton collected a $250 deposit for my move on Monday Jan 31st. When asked about the time of the move, she ignored my question and I tried several times by email to find out this information and she didn't respond. When I told her it was impossible for me to book the move with AMJ since I don't know the time, she refused to refund the deposit and stated it was non-refundable and it is more than a month and a half before the move. I never signed an agreement or was sent any cancellation policies by her and when I confronted her about a breach in contract, she sent me a response stating 'buyers remourse'. Only when I CC'ed her manager ***** S**** did Suzanne respond to my emails regarding the move and she tried to deflect responsibility by asking me to contact her colleague Alysha. As well I had purchased boxes from her before and was told that I could use the payment for the boxes as a credit towards the move but was later told otherwise by Suzanne saying 'she never said that'. Unfortunately I don't keep emails and she knows this and is using this to her advantage. I may have no choice but to go with AMJ Campbell for the move and not really know the exact time they would show up on move day Seeking a refund of my deposit given the lack of customer service shown by Suzanne B****** and unclear cancellation policy terms as not providing a move time is technically a breach of contract.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.