ComplaintsforAMJ Campbell Edmonton

• Initial Complaint

  06/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Arranged to move from Edmonton to rural southern Manitoba. Requested payment on delivery date (as we have done before with these movers) and it was agreed. I have the email exchange. Moving day was hectic and I realized after they didn’t get payment. Thought I should check my m/c and lo and behold they had processed payment the day before the move. Without my consent. Without notifying me. I just today received a copy of the bill..10 days later and I’m sure only because I notified them about the unauthorized transaction. They are ignoring the situation and the severity of it. M/c was billed Oct 24 Delivery was Oct 25

  

  Business response

  17/11/2023

  Good morning,

  Client was aware that we would be processing final charges either the day before or on load day. She was provided the final bill of lading and in our phone conversation she had requested payment just before delivery. The driver was delivering the shipment in the morning so payment was done the day prior as client was advised that payment had to be processed prior to the driver opening up his truck to deliver. I have also enclosed my email to our operations department indicating clients request and i have enclosed the confirmation letter that indicates that our policy is that we process payments 24 hours after loading the shipment. Client was aware of the procedure as she signed the document and we made an expection regarding timing of payment.

  Please contact me if you have any other questions.

  Kind regards,

  ******* *******

  Customer response

  17/11/2023

  
  Complaint: 20831710
  
  I am rejecting this response because:
  They are misrepresenting the facts. Attached is an email exchange re paying on delivery. Susan admitted to me that it wasn’t supposed to happen. I didn’t receive a copy of the bill until Nov 6. 
  

  I was trusting AMJ to do what they promised. Which was not to charge my mastercard without authorization. Without providing a copy of the bill.  Susan was great in every other way and I believe this error wasn’t hers but someone in Winnipeg. 
  
  Sincerely, ****** ******
  

  

  Business response

  20/11/2023

  Good morning,

  We confirmed with the destination agent that the delivery was done in the morning so due to the delivery being in the morning we had to process the charges the day before as it needs to be paid prior to delivery and off loading.

   

• Initial Complaint

  24/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  - No Invoices provided for Storage Fees for June-August. - Unauthorized Charges to a Credit Card. - Incorrect Charges for Storage Fee Increases effective June 18th. - No Explanation or Emails explaining Delay in receiving Invoices.

  

  Business response

  26/08/2022

  Good day,

  I have checked our records and we don't have anyone by the name of ***** **** in our storage. Is it possible that this complaint is for an AMJ location in Ontario? or could the storage be under another name with Mr. **** paying for it?

  We did have a recent increase in storage rates however everyone was given 30 days notice via email.

   

  Thank you

• Initial Complaint

  13/12/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Suzanne B****** from AMJ Campbell Edmonton collected a $250 deposit for my move on Monday Jan 31st. When asked about the time of the move, she ignored my question and I tried several times by email to find out this information and she didn't respond. When I told her it was impossible for me to book the move with AMJ since I don't know the time, she refused to refund the deposit and stated it was non-refundable and it is more than a month and a half before the move. I never signed an agreement or was sent any cancellation policies by her and when I confronted her about a breach in contract, she sent me a response stating 'buyers remourse'. Only when I CC'ed her manager ***** S**** did Suzanne respond to my emails regarding the move and she tried to deflect responsibility by asking me to contact her colleague Alysha. As well I had purchased boxes from her before and was told that I could use the payment for the boxes as a credit towards the move but was later told otherwise by Suzanne saying 'she never said that'. Unfortunately I don't keep emails and she knows this and is using this to her advantage. I may have no choice but to go with AMJ Campbell for the move and not really know the exact time they would show up on move day Seeking a refund of my deposit given the lack of customer service shown by Suzanne B****** and unclear cancellation policy terms as not providing a move time is technically a breach of contract.

  

  Business response

  13/12/2021

  **** *** * *** **********
  - January 28,2021 : Received lead from *****
  o Quote send
  - February 03,2021: Customer inquiring regarding packing price list
  o Send packing list and advised delivery fee
  o Customer send order back and it was processed for delivery
  - May 19,2021 : Send email to ***** as he did not have my information
  o Resend quote again to client
  o Advised client to book as soon as possible as the summer is very busy and we could always transfer deposit over to new date if required
  - November 17,2021 : Send email to ***** again as he did not have my information
  o Confirmed move with client for January 31,2022
  - November 19,2021 : Received deposit via etransfer
  - November 22,2021 : send email requesting a possible better rate as it would be in storage 6-12 months
  o Aleasha replied to client regarding storage rates
  - December 7,2021 : Email received from client for access to warehouse ( at 3:50PM)
  o Send second request via email that I had not responded ( at 10:53PM)
  o I replied to his second email ( at 11:01PM)
  - December 9 : Advised client regarding the elevator
  o Customer send email that he wants to cancel his move
  o Explained that it was non refundable
  o Customer send email indicating that the purchase of the boxes would be going towards his move and that I informed him of that. ( never happened )
  - December 13,2021 : Aleasha sending paperwork to client as he is not able to discuss his move over the phone due to him being overseas so all communication will be done through email.*** ** *** *******

  Customer response

  13/12/2021

  
  Complaint: ********
  
  I am rejecting this response because: Business should show document of cancellation policy on deposits. Business stating timeline of events isn't going to help as the issue is I would like to get a copy of the company's full cancellation policy as I do not believe I was told that the deposit was nonrefundable
  
  Sincerely,
  
  ******** ***

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