Customer ReviewsforHelping Hands Family Movers Inc

Great guys... ********* and ****** helped with our move last weekend from ******** to *************************.Move was good and went very smooth. Highly recommend ********* and ******. Thank you Helping hands family movers.

This is the worst moving company that I have ever come across, the movers were totally incompetent. They took over 9 hours to move us from a 2-bedroom condo, they didn't seem to have a clue what they were doing. Finally, my son-in-law had to take over and tell them what to do, sometimes they would stand around and watch while he did the work.

I’ll start by saying that Helping Hands staff and management are nice folks and it’s unfortunate that our concerns were not resolved. They were 2.5 hours late and kept changing their ETA. We had to move things ourselves and were not given a discount on the final fee. For context, my partner booked Helping Hands for November 26 at 1pm. She paid a $500 safety deposit at her apartment to book the elevators and have a person watch over the front door (since they had to turn off front entrance security) until 5pm. The $500 has nothing to do with Helping Hands, but it gives context why this experience was frustrating. Also, we could only book the elevator at the new apartment until 6pm. On moving day, Helping Hands said they would arrive between 1 – 2pm. By 2pm they did not show up so we called and were told that their current move was running late because the person before us had underestimated the amount of things they needed to move. The new ETA was 2:15 – 2:30pm. Since 1pm, we had been moving some items from her apartment down to the lobby. By 2:30pm, they still did not arrive! We called again and ******* **** **** ***** told us that we would get 3 guys (he was the 3rd guy) for the price of 2 because they were so late. However, Helping Hands management told us ******* said he would only be there to help move things into the moving truck and we would have paid for 2 people anyways. Readers, would you actually agree to only have a 3rd guy help load up a truck and then leave before the job is done, after being so late? I will let readers decide the validity of this because this really is a he says she says situation. ******* said they would be there “soon,” but we began panicking because there were still lots of boxes and large items that we could not move, which is why my partner hired movers to begin with. Since we didn’t know when they would arrive we decided to start moving all the boxes down to the lobby to avoid losing the deposit. They arrived at 3:30pm, which is 2.5 hours later than initial booking time, 1.5 hours later than 2pm, or 1 hour later than 2:30pm. Had we not moved the all boxes ourselves, we may have lost the deposit. Helping Hands acknowledged and apologized for their lateness. However, it’s a simple “I’m sorry” for them, but could have been $500 down the drain for us. All 3 guys met us at the new appartment. After 1-hour, ******* left to go help another crew. The other 2 stayed behind to finish. This is problematic because 1) we were told 3 guys would finish our move; management had a different account as mentioned. 2) 2 guys move things is slower than 3 guys moving the same amount of things, but we are charged by time. 3) They’re probably moving slower because of fatigue from their previous move, but we are charged by time. 4) We had a strict time limit for the second elevator. We were charged $312.38 ($119/hour for 2 guys: 1.5 hours moving + 1 hour travel time + GST). I told ******* that he said we would get 3 guys helping us with the move for $119/hour, so the fact that he left early means our rate of the 0.5 hours should get a discounted rate. ******* offered no discount so we paid $320 cash. He explained that they were late because of the previous move and said that since we booked an afternoon move, we should not have been surprised that they were late. We definitely did not expect them to be 2.5 hours late. I also talked to *******’s manager and explained the situation from our perspective. I was asked what I feel would be a fair price discount. I told him $240 flat (120/hour*2 hours) given a) their lateness and us having to move everything down to the lobby and b) our understanding that we would get 3 guys for the price of 2. He said no and did not offer any discount. I hold no grudges against Helping Hands and think their team is respectful and careful with moving. However, it would be a disservice to others not sharing our experience. I hope readers learn from our experience and take the necessary precautions to make sure they do not find themselves in a similar situation.