Business ProfileforBurly Boyz Moving & Storage

The salesman who quoted my move was exceptional at selling me on a service that has underperformed at nearly every point. The experience starts with equipment issues with the specific truck that was booked for my move resulting in a single truck becoming three trucks, picking up on two days. The first day two trucks showed up hours late. Again, its equipment issues Im told after I had to chase them for updates. The third pick up required me chasing the logistics team to organize a day and time while I was out of province to receive their first two trucks. It came for the remainder of my items a week after the first. Additional costs were then incurred by me due to inaccuracies in their teams communication regarding items remaining. Then the ordeal of getting the third truck delivered began. I was told 3 to 5 days, which turned into over a month, and required me to follow up repeatedly for updates on its whereabouts. Once my items were finally delivered, the claims process started. I have been put through the paces for what I was told was an impressively small number of damages for the scope of the move. Despite the limited number of issues and my purchase of their extended protection plan, I have yet to receive any resolution for the items. After jumping through their hoops, I was ignored by the person who was handling the claim on behalf of the first person who started helping me. Im now onto dealing with a third person after calling to figure out why person two stopped handling my claim a month ago and ** still seeing no end in sight. Everything that has gone wrong has been framed as my fault, from item descriptions to losses, despite the fact the damages and the lack of communication has been wholly on the Burly Boyz team. I had patience, tried to be understanding, but frankly enough is enough. Three months have passed, and nothing has been resolved. Such a disappointing experience considering the enormous sum of money I paid.