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Find a Location

Big West Ford has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBig West Ford

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    18208 Stony Plain Rd NW, Edmonton, AB T5S 1A7
    BBB File Opened:
    9/5/1986
    Years in Business:
    38
    Business Started:
    1/5/1986
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of B178602 for this business, issued by Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

    These agencies may include:

    Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

    303-9945 50 St

    Edmonton AB T6A 0L4

    780-4661140

    http://www.amvic.org

    Number of Employees:
    51
    Alternate Business Name
    • Denny Andrews Ford Sales Inc
    Business Management
    • Zack, Dealer Principal
    Contact Information

    Customer Contact

    • Zack, Dealer Principal
    Additional Contact Information

    Fax Numbers

    • (780) 930-3191
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    23/03/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    On Monday March 14th 2022 i took my new F150 ford truck to Denny Andrews Service for a Warranty recall on loses underbody insulation and possible drive shaft damage. The truck was running perfectly and was as new with out a scratch. Once Denny Andrews examined the truck the ******* ******* ****** ***** advised me that they needed to order a new drive shaft. I asked her when i could expect this and was told she had no idea. I asked again as i wasn't satisfied with the answer and she told me no one had this information and one may not even be available. At this point i Told ****** i would take my vehicle home and she could call me when the parts came in knowing it could take 6 months or longer and i had just waited 4 months for a sensor. It was at this point ****** told me she was not going to allow me to take my vehicle and that the mechanic had deemed the drive shaft a safety concern. I explained to ****** this was my property, i owned the truck not Denny Andrews and what did she expect me to do leave my personal vehicle that i was paying $ 1250/Month for locked on Denny Andrews property for months . ****** told me that that was Fords Policy and if i had an issue with this i could call Customer service at Ford. This was handled terribly and she offered no options other than a rental car. Next i called Ford Canada customer service and Spoke to ******* on March 18th 2022 and ******* promptly told me that no such policy existed within Ford and that this was the Dealership doing this. She offered to call the Dealership but after a short conversation she called me back to tell me nothing she could do. I asked her to escalate this issue and was told she was the final word . My vehicle was illegally seized by Denny Andrews and not one person offered me any options . I had to fire Denny Andrews , tow the truck home at a cost of $250 only to find damage to the rear rim that ****** said was not done by the dealership but they failed to take pictures as per there policy .
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael H

    1 star

    06/04/2024

    The truck was sold to me with Bad high output fuel injectors. After this was fixed the truck was brought back to my home.The next day i went out to my truck to see how it was running and come to find out that they used over a half tanks of gas to do there road testing and did not bother to fill it back up and they cracked my windshield. I called the service ******************************** and explained to them that there was not a Crack in the windshield when they picked it up and they need to replace my windshield. This is before driving it and after testing the truck out, i was getting a very odd vibration in the cab of the truck and the steering wheel.Once again they had my truck for almost another week before finding the issue. This time it was a bad drive shaft... I was told they will do everything they can to make this right to me. They filled the gas tanks and sent me a receipt before doing all there test driving to make sure they fixed the issue THAT WAS MISSED IN THE FIRST PLACE and used over 450kms of gas to ensure the issue was fixed and did not replace it....After them fixing this. I was told my truck was ready to be picked up. I now have to go to the dealership and pick up my truck as they would not drop it off back to my house and come to find out again they did not fill the gas back up, after there techs did there road testing. Witch they used over 600kms of gas at this point.I asked to speak with ******** the service manger. He came up to me with a very poor attitude and said. **** we fixed your truck and replaced your windshield witch he believes they did not do. then tells me WITH A VERY DISRESPECTFUL ATTITUDE. We are not filling your truck up with gas at all. Ok. I said thats hows this is going to go ? He replied, yes.I do not understand how big west ford thinks it's ok to do all this road testing on the customer dime when they messed up and it's ok not to refill the gas they used to fix there mistake of misdiagnosis's on my truck. not happy At all

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