ComplaintsforDon Wheaton Chevrolet Buick GMC Cadillac Ltd
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Complaint Details
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Initial Complaint
03/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wife and I were shopping for a car at this company on July 24th. They used a term of sheet that has no total amount and a "total" MSRP, which easily confused us to thinking that's the total amount of the car. We signed a piece of paper thinking this was the full amount, and paid a deposit of 1,000 dollar. Then later we realized this and called the salesman to ask him for clarification. He explained and during the discussion he was also shocked that we actually were charged for 5,000 for some services we thought it's free. We asked him or his manager to call us again, but later we received no response from him any more. Later we learned he left the dealer right after we signed the contract. The contract has a shipment date of two weeks from the signing of the contract, but we were never contacted when the car was delivered to the dealership. Later we asked for a refund, the general manager **** said he didn't know this situation well and refused to do so.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.