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Complaint Details
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Initial Complaint
17/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
*** **** ***** ***** ***** ******* ****** ************ *** ****** ******** ******** March 9, 2022, I (****** *******) had inquired about a NEW 2021 Chevrolet Colorado ZR2 Crew 4x4 Nav Capable Heated Leather 4WD Cab Pickup - Stock Number Y0631 all in price $50, 995. Initially my friend (**** ******) and I were conversing with ***** ****** and had started the finance process over the phone site unseen. ***** had requested a $1,000 deposit to “hold” vehicle (stock number Y0631), payment was given via credit card, March 9, 2022, no deposit agreement was sent to myself (****** *******) indicating length of hold, vehicle information or information pertaining to the deposit itself (refundable / non-refundable). March 10, 2022, ***** texted me and requested I send her my drivers license, asked me to fill out the credit card auth form and application for finance. ***** then told me she had processed the payment for the hold, she had said “I have the truck secured” and have passed this file to our ******* ******* *** ******. I had let ***** know that I had a current finance that was written off and supplied the proof of loss from my insurance company. On the supplied document via ********* my name, VIN and replacement payout amount was on this document, I also supplied confirmation that cheque was issued to payout current SDA loan. ***** then proceeded to ask if a larger down payment was required how much could I put down, initially I had said $2,500 but if that wouldn’t suffice, I’d be willing to put more down to move the finance along. She replied that *** ****** was working on the finance, and all was moving along. That day I have received a call from *** ****** asking if I was able to give $10,000 down, I had said yes and was willing to go as high as $20,000. Tim had said perfect, I will be in touch right away. Saturday March 12, 2022, at 9:13 am ***** texted me and asked for two most current paystubs which I had immediate sent. Same day at 1:15 pm I had texted *****
Business response
28/03/2022
Hello,
I have spoken to ****** ******* and have apologized for the miscommunication on our part in regards to selling the vehicle on her, but we had a reasonable replacement.
As for the complaint about credit pulling. It is my understanding that she electronically approved the credit app. With this approval it is my understanding that it gave us some flexibility in submitting her credit to gain the best approval on her behalf.
We use Dealertracks electronic credit application for reasons just like this. So we know we have proper consent.
If we have done something untoward we will correct it
**** *****
Initial Complaint
03/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wife and I were shopping for a car at this company on July 24th. They used a term of sheet that has no total amount and a "total" MSRP, which easily confused us to thinking that's the total amount of the car. We signed a piece of paper thinking this was the full amount, and paid a deposit of 1,000 dollar. Then later we realized this and called the salesman to ask him for clarification. He explained and during the discussion he was also shocked that we actually were charged for 5,000 for some services we thought it's free. We asked him or his manager to call us again, but later we received no response from him any more. Later we learned he left the dealer right after we signed the contract. The contract has a shipment date of two weeks from the signing of the contract, but we were never contacted when the car was delivered to the dealership. Later we asked for a refund, the general manager **** said he didn't know this situation well and refused to do so.Business response
14/10/2021
Good afternoon
The customer has applied to **** for reimbursement and has received his deposit back. We are contesting this decision and are waiting for the response. The representation by the customer isn't accurate and our bill of sale describes it. If the deposit is returned to us I'll be happy to respond at that time. As it stands his claim has been settled.
Regards
***** *******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.