ComplaintsforFreedom Ford
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Complaint Details
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Initial Complaint
19/06/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On June10/23 l test drove a vehicle at Freedom Ford in Edmonton. Afterwords I was taken to a cashier and told to pay $500.00 before I could see a financial advisor. After seeing this advisor ***, I was told that he would call me. On Monday June 12/23, I called the salesperson I dealt with and informed him that I wanted a refund on my deposit. I was told that an approval would have to be obtained by their team and then it would be sent to accounting, for a cheque to be cut. To date I have not received the $500.00 deposit or any word. about when I could expect to receive it. I have nothing, no car and no money paid.Initial Complaint
12/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In august of 2022 I found a 2014 silverado that freedom ford had after a few other vehicles did not meet my standards. I signed the papers and left with it a few days later. Then I noticed the truck was driving funny, (rough shifts) the engine seemed noisier than usual and the brakes started to squeal. When I brought it back they said it was fine and that the brakes needed to be bedded in as they were changed yet it turned out to be some anti vibration clips put in wrong, which was what a canadian tire service technician found. The rough shifts / hiccups never occurred when the technician at freedom ford drove it around so there wasn't a fix. I lived with it until we get to right about now where I got a low oil pressure warning and the truck became inoperable. So I had it towed to freedom ford for them to a run a $200 diagnosis to tell me my truck needs a new engine. It generated a knock while tests were being completed. I was going to get it towed to a personal mechanic as he had a good suggestion as to why the engine would have no oil pressure until freedom called me to say I need a new engine, that'll be $13500. The truck is worth $27000, I have a warranty with ******* although they only cover $3000 therefore I'm hooped. They refuse to do a engine rebuild or even to get me a burner vehicle, seems like they only offer extra services to specific customers as I got denied for a rental or a taxi several times. I only put 10000km on the truck in 7 months. Now I pretty much have to work hard to pay off a lemon or file bankruptcy. There is no protection which is terrible because this is my first finance. I will most likely will be telling people I know to steer clear of freedom ford, not trustworthy at all.Initial Complaint
09/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
November 3rd 2022 I was browsing for a new car. I received a call around lunch time from representative to whom I told that I would like to put down a larger down payment to reduce my financing. I was called in store to come discuss further and test drive the vehicle. Once I got there I was handed over to another agent who offered me to take me for test drives different trims. I asked if the vehicles had winter tires and I was told all their vehicle are equipped with all season tires. First vehicle was a lower module that I did not enjoy. So they had me try a stronger power vehicle for which I multiple times had to ask if it had all season tires (I asked cause the car for sliding) and to that I was assured that it did. Towards the end of the test drive while turning in to their parking lot my speed was less than 10km/h the car kept sliding till it touched a pole. I was told by the agent sitting with me to remove the vehicle from there to park it infront and it was not a problem. Their team tried to have me sign a document after the fender bender that I refused to sign till I saw some policy. They did not allow me to leave (had my personal car keys) till I gave them my personal car insurance and my credit card information. They tried very hard to make a sale saying that they will make the accident go away. They even told me that they have had ford replace such minor stuff as transportation damage. I asked to sleepover it to leave the situation. I took pictures of everything including the tires. Which later at night researched were summer tires. They had me driving in summer tires in this conditions. I learned about them lying about the tires, bad review online and something similar had happened to another customer in the past. Also the car's emergency braking, and forward collision warnings did not work. Now they are asking me to pay $7,400 cash or they will have my insurance pay in that case my insurance will go up and It will damage my clean driving record.Initial Complaint
20/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 28 2022 we purchased a used vehicle from Freedom Ford. We told the salesman we would not be driving the vehicle right away as we didnt need it for around a month. They were told this several times as they called to see how the vehicle was. We drove the vehicle home from Edmonton which was around 350 km and it was parked in the shop. On August 30 we drove the vehicle for the first time and didnt get very far and the heater motor/ac started giving trouble. The ac was working on the drivers side but the passenger side was blowing hot air. We opened the sun roof and the weather stripping fell off. We called Freedom Ford and were told to bring the vehicle in for inspection. They informed it needs $2900 worth of repairs. Also on the service report it states that the brake calipers are sticking and the brake fluid needs changed even though it was supposed to have had a full inspection done before we bought it. Freedom Ford will not stand behind anything or help to pay for any of the repairs. We drove the vehicle home 350 km and already started having issues.Initial Complaint
03/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I signed an agreement for a new Ford F250 with a trade in and difference of $25,500. I agreed to pay $1000.00 deposit to start the process. When the truck arrived they stated that it increased by $3,100.00. It was not the agreed price so I asked for the refund deposit. It was declined. I didn’t try and change the deal, it was not the agreement, therefore my deposit should be returned.Initial Complaint
11/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
In May 8, my son and I signed a purchase contract for an $8500 vehicle and placed a $500 deposit. We indicated we would like financing but if the financing was high we would pay cash. This was to both the salesperson and the finance person. The vehicle was awaiting inspection as well We were advised two days later that the financing proposal was confusing from the bank and told the salesperson we would pay cash and would get a cheque. He said he would prep the vehicle On May 10, My son confirmed a time to go into the dealership and received a copy of the mechanical report. The salesperson advised that the vehicle was being worked on the address the mechanical small concerns He went in with a certified cheque for the balance and was told that the car was sold to someone else the day before (by a sales manager) despite the sale contract. He was told that the contract wasn’t legally binding. Conflicting explanations from the dealership do no explain what happened. Online the car is now listed for $10000 and when I queried with a salesperson I was told the car was pending. Conversations with the salesperson, general manager and area manager are telling different stories and do not recognize the contract as binding. One told me the car is sold for 8500 to someone else and that we refused financing, another told me it sold for less than 8500 and that we weren’t approved for financing and that no one told the finance manager we would pay cash. I believe the dealership simply wanted to sell the car for more as the car is listed today for 10k.Initial Complaint
07/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On Feb 2 we purchased a brand new suv. They said we’d be able to pick it up Feb 4. Friday afternoon they claimed there was a recall. I looked and called other dealers and there was no recall. They also refused us access to see the vehicle we bought and rushed us through the process and are now trying to tell us it’s over 10 days now. I spent 70,000$ on a vehicle and didn’t get to see it, or have a clear explanation why I can’t find anything about a recall from other dealers. Shady business and would like this resolved and compensation taken care ofInitial Complaint
04/11/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Brought my truck in because it was making a noise from the hubs 7 times and they never fixed the problem truck went over power train warranty and now I'm being ignored and not helpedInitial Complaint
19/10/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
September 17,2021 $127,179.78 Freedom ford was to sell me a F350 Deseil . It was suppose to be all legal and everything. I brought it to Terrace and the powertrain was acting up . I took it to ***** Ford and they proceeded to tell me the warranty wasn't good because the truck was deleted. Well I have proceeded to contact the company and no one wants to return my calls. I have tried to contact the manager and nothing I do have text messages from **** the salesperson there again its a run around. I want to be reimbursed they can take this truck back or give me the cash to get it to factory and a 3 year warranty like they promised . **** ***** **** **** **** *** ** **** ** * *******
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Customer Complaints Summary
10 total complaints in the last 3 years.
1 complaints closed in the last 12 months.