ComplaintsforSouthtown Hyundai

• Initial Complaint

  27/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I dropped my vehicle off at the agency on 3603 99st Nw Edmonton Alberta for the repair for the engine and then when I picked it back there was something wrong with the suspension. First they made a dent on the drivers side and cracked the windshield while doing the reapir then I had to left my car with them for another 2-3 weeks for the repair and I told the customer representative that the suspension is wrong because my car was going on one side of the road. He said he will get that fixed but after getting my car back it was not fixed so I had to call them again now they are telling me they did not do anyhting with the suspension. I have to pay now $180 to get it fixed. This is the worst customer experience I had from the hyudai agency. I want the upper management to look into it. I had issues with this agency from last couple of months everytime they do something wrong with my car and try to put blame on me.

• Initial Complaint

  30/08/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Hyundai ** ****** ******** ** Purchase my car with a 6 year 200000 km warranty. Date of purchase January 26 2017. Get warranty work done recently and they let me know my warranty is expiring Aug 26 2022. So to me or anyone that math doesn't make sense. I've have contacted the dealership as the contact line has told me. Called spoke with a finance guy named **** he assured me he had sent out the appropriate emails and he would get back to me in a week. Week goes by no call I call and am told he is on holiday for two weeks. This issue is urgent as the warranty is about to supposedly expire. Put me over to a guy in finance names ****. He then apologized and said he would personally call me back and and assured me he would get to the bottom of this mix up. Doesn't call back and two weeks go by I call he is busy and is left a metro call me I followed to call back several more times and no call back and always busy. Another week goes by and I have called daily from9:30am to 4:30 pm and there is no one to talk to me and no one will call me back they are taking advantage of how vulnerable I am with this warranty coming to expire and they can charge me for all the work they do that doesn't fix the issue (see 1st complaint logged regarding repairs over 3 months and no resolution) how can everyone be so busy they can't return a call over a month period. Yet if I went in to buy a car they would have four of them there in a second. But I can't get one call back this is my second Hyundai and most definitely my last becusee I'd this couple situations that have left me taken advantage of First call the the dealership to have it booked in June 7 2022 for issues with smart features including forward collision, cruise control, limited slip, air bag , 4wd lights that come on when driving at 105-115 everytime and then disables all the features can turn off and turn back on light go out and will repeat everytime. Take it in for the appointment they have the car for almost 2 weeks before I finally get a call that it is done. I drove all the way across the city to pick up. Get on the road to realize there is a strange noise and vibration. Take to my own mechanical shop they let me know the dealership had done something wrong and needs to be fixed (when I originally called back the dealership to let them know they said it's because it needs a wheel alignment and brakes which in fact it did not as confirmed by my trusted shop. Take it back sure enough they didn't tighten a bolt properly in the rear diff and that was the issue so pick the car up once again. Get on the hiway at the speed that the lights were coming on and bam lights come back on as they usually do. Did they road test it either time when the original repair was completed I'd say no because the issue presented themselves immediately. Take the car back once. Again they have car for over the week. Call to tell me it's fixed. Pick up the car and sure enough hit the speed and lights all come on. They send someone to pick up the car. Once again take for diagnosing taking another week . They then tell me the part that's ne des that will forsure fix the issue is 6 weeks out. They put in a rush and for part in 4 weeks. Get car back in the shop and part did not fix the issue once again. Now we are at August 25 vehicle is not fixed and now I am moving provinces so can't keep bringing back as I am now 15 hours away. Now I have to arrange with a complete different dealership and start over. I have another issue with the finance department and there isn't even enough for me to describe that.

• Initial Complaint

  22/03/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Actually, we were looking for a 2022 Hyundai Tucson Hybrid Ultimate and we approached almost all the dealers in Calgary and Edmonton. My wife found Southtown Hyundai getting one in stock, so she contacted the customer service team and one of the product specialists Mr. **** ******** messaged her regarding the ETA and a quote on 20th February. It was around $9000 extra than the price on the Hyundai website. So, I asked Mr. **** to reduce the price on the quote, he reduced it to just around $1000 on the 22nd of February. We asked him again to reduce a few more thousand, he told us that "he needs the deposit of $500 first, then he will talk to his manager for reduction". So we paid on Feb 23, 2022, $500 through the e-transfer as per Mr. ****'s guidance, also, got an email confirmation from Controller ******* **** that the payment has been accepted. But we didn't receive any reduction to the quoted price after the deposit, instead, they started to do the further process in the finance department with Finance adviser ***. We had many amendments and finally agreed to the quote while having no other option. We went for a finance option for 48 months with down $5000 and the interest rate was 2.49% which was also mentioned in the quote we agreed on, and the Hyundai website and their website too. Also, the finance adviser *** called me on 08 March and confirmed that they offer 2.49% from Hyundai Motor Finance which I applied for. But, after the car has arrived on March 15th, *** called me and informed me that I will not get a 2.49% interest rate, I will get it only for a 4.49% interest rate even though I had a good credit score. The reason she said was, three more customers waiting for the same Car, So she said she can't offer 2.49% which was not fair at all since they were agreed previously, I said I am not interested in the 4.49% interest rate and asked for my deposit of $500 refund and *** said she will forward the message to the Sales Manager. But, I didn't receive any..

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