Business ProfileforSouthview Acura

******************************* 0 reviews CA Rated 1 out of 5 stars It was the absolutely worse experienceIt was the absolutely worse experience Ive had in my life. Had 2021 *** with blown engine and only ****** KM. Both Southview Acura and West side Acura were absolutely horrible. They went out of their way to make things more difficult for us. We wanted to trade *** on another car rather than spending $15,000 to have her fixed. Southview offered me $10,000 for trade and West side would give me ****** for trade. The used engine to replace blown engine cost $5500 and they were going to charge us $9,000 for the exact same engine. They basically gauge customers off with inflating the amount they charge you. The most unprofessional dealership Ive ever dealt with. Rude,sarcastic staff at both Acura branches. Charged me $187 for oil filter when the same filter at **** was $11. Had to have *** towed from West side to Southview as that was the dealership who had the car we wanted to buy. Car was towed back to Southview without the license plate. In order to cancel the plate number and get a new plate, I had to file a report with the police. They had no reason to remove license plate in the first place. I swear they did stupid c*** like this just to make getting a new car more difficult. Both Acura branches basically hate each other. Both would bad mouth each other straight out to the customer. I traded the *** on a 2022 ********** Eclipse Cross and finally this nightmare thats been ongoing since April has come to an end. My ********** is in my garage. I do not recommend anyone to buy an Acura vehicle. Buyer beware!!!!!

This review does not reflect the actions of Southview Acura. The two dealerships are independently owned and operated. We can appreciate and certainly empathize when a client has a failed engine. It can be a very stressful situation. Understanding the cost of parts, labour rates and hours of installation can be confusing. We did everything in our power to help facilitate a positive transaction for the client. After their experience at another dealership the client reached out to us for help. We agreed on numbers and completed a transaction where they drove home their 2022 Eclipse at their request. Blending the experiences at two stores to reflect one business is not a true representation of our efforts.