Business ProfileforTeam Ford

On Jan 21 I could not bring the truck home , it would be getting work done including a windshield which is severely smashed up, mud flaps, cab lights and detailed. I was contacted and told my truck was ready on Feb 2/2023 and told my truck was ready to go, so I went and picked it up on Feb 3rd/2023.none of the things on the list had been done. June 17th /23 I took my truck to the local Ford for recall , I also asked for a front end inspection as It had a shimmy. It was then discovered that upper and lower Ball Joints were bad. *****was contacted Jan 21st/ 2023 and he said me things would be taken care of as well as the "shield" and "detailing" , I was told the truck would be picked up right away and back before my wife gets back from vacation and a loaner left in its place. Upon my wife's return the truck still hadn't been picked up. Lots of calls back and forth but still no service. The truck was finally picked up on July 22nd. I was then told by a Ford employee that I should look at the Mechanical Fitness Assessment . Then we discovered that we didn't have one in our folder. Again ***** was contacted and he said he would send it and after reviewing it we saw that the ball joints and mud guards were checked compliant. The only non-compliant thing was the windshield. We bickered back and forth about it then ***** said he'd eat the $1500 but that we would have to pay $500. We didn't want to pay it as we feel that the MFA was falsified , 3006km does not require replacement all the ball joints ***** then said that truck wouldn't be on the way until payment had been received , but it was now $1120.00 charged to our card. was supposed to come by 3pm on Friday, Aug 4th , then we were expecting 7pm. Then no one would answer their phones. Saturday Aug 5th delivered it. No invoice, no receipt, no detailing and no windshield. Tues Aug 8th my wife contacted them spoke with ****** who said they have done all they are doing and no invoice or receipt was sent