Business ProfileforToyota Northwest Edmonton

Our vehicle was towed to Toyota Northwest Edmonton on January 27, 2023. The day after we dropped the vehicle off at the dealership we returned to grab a few items from the vehicle and found it was left outside unlocked with the alarm unarmed. We informed the service advisor (**** *****) who assured us they would not let it happen again. Then there was a gap in communication about the new parts put into the vehicle and the condition they were in. We were told we were getting a specific transmission, somewhere along the line that transmission was sent back for poor condition and another one was brought in without our knowledge. It was in such poor condition that staff had to take parts off of the transmission they removed from the vehicle to get the newtransmission in working order. We had requested to keep the original factory transmission and transfer case that was removed from the vehicle but it was left outside the shop and we were told it had either been stolen or picked up by the scrap metal collector. When my husband went to pick up the 'repaired' vehicle he immediately realized that the 4x4 had not been repaired and returned it to the shop (after paying in full for the repairs). It required a new actuator (which they could have taken from the original transmission had it not been stolen). So we again had to wait for parts to arrive. We were not offered a refund of our money in the meantime. A week or so later we got a call from the dealership asking if we had picked up our vehicle because they couldn't locate it on their lot (we hadn't). Turns out the vehicle had been stolen 4 or 5 days earlier and no one at the dealership responded to the security company alert that a vehicle had been taken. In the surveillance video itis obvious that the alarm had not been set on the vehicle and when we got the key fob back from the dealership it showed that the vehicle had again been left unlocked by staff. ****** at the dealership gave us the owner (*** ********'s) email address and told us we needed to contact him to resolve this. We sent him an email on March 15 and we got no response from him until we mentioned that we had contacted ****** ****** in a follow up email on April 27. We still have not been offered any sort of refund for the work that was not completed or the factory parts that should have been returned to us.