Business ProfileforToyota on the Trail

This was absolutely the worst vehicle buying experience I've ever heard about, let alone been involved in. On behalf of my girlfriend, she had agreed in principle to purchase a vehicle two days ago, on Wednesday. So much so that she had put $1000 down to hold the vehicle, then brought another $4000 cash as the rest of her down payment, and handed it over.Then she went to financing, where the terms of the deal were not what she had agreed to, and the purchase price would have been $7000 more than what she had been told. Three hours later, they refused to change the terms of the deal, and refused to provide anything extra to meet the difference in price. She was willing to walk away, but out of nowhere they couldn't get her deposit, or down payment, out of the safe because the person responsible had gone home for the day. And they couldn't get it back the next day, it would have to be two days later.Fast forward to two days later, today, Friday, and she goes in to get her deposit and down payment back. She's currently there, and has been there for over three hours, without her money. They've finally brought the terms back to the original discussed term, but are still refusing to provide any extras for all the time she has WASTED with them.This is absolutely an abysmal, useless way to do business. I would not recommend anyone go there to purchase a vehicle. I absolutely will not take my Toyota to them for even servicing.