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Find a Location

iPaint Painting has 1 locations, listed below.

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    Business ProfileforiPaint Painting

    Painting Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    9821 33 Ave, Edmonton, AB T6N 1B6
    BBB File Opened:
    6/11/2019
    Years in Business:
    11
    Business Started:
    1/1/2013
    Number of Employees:
    4
    Business Management
    • Mourad Loayed, Partner
    Contact Information

    Principal

    • Mourad Loayed, Partner

    Customer Contact

    • Mourad Loayed, Partner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a painter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/02/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I was quoted on 01/05/23 for kitchen cabinet painting job and I got a quote of $5938.98 from ******. I ask them to take a few things off so that I could get a lower price. He called me and gave me a $5000 deal. No issues there. I talk to my husband, we agree to do the 5000. * said I needed a deposit to book my spot, the soonest start date would be 02/13/23. I asked him for 02/17 and he said OK as long as I sent him a deposit to lock in my spot. 01/23/23 I sent an E transfer of $1312.50 to Ipaint painting. On 01/24 he texted me saying they had an opening on Thursday, 2 days from now, they had 2 jobs that day so they could add mine. On 01/25 at 2:00pm I texted I needed more time for colours. He said no problem we will push the project. We had our backsplash done that weekend so when it was finished on Sunday, I decided I didn’t need it done anymore. I emailed them right away on Sunday telling them that we didn’t need the project anymore and I would take my deposit back through E transfer. ********* emailed me Monday at 5:03pm saying that they would not be returning my deposit but that they would use it as a credit for my next project. None of the paperwork/conversations did it say that it was nonrefundable. I would not have paid it. After research, I found they did not have a prepaid contractors license to accept deposits the way they had. ********* called me and told me they couldn’t do a refund but they would give me $792.50 back. I would be paying for the men they hired to come to my home for $520. She sent me $792.50 and kept $520. I got the invoice for the employees that they had to pickup my cabinets. I was In addition to 2 other projects that day, I shouldn’t be on the hook for a full day of work. Not only that, but I gave them enough notice to cancel the workers the next day. I emailed and told her that I shouldn’t be paying, no response. They have kept $520. They don’t prepay employees, I gave them enough notice to cancel. No materials bought, no work done.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jenny P

    1 star

    03/12/2023

    Horrible paint job on wall cracks! Did not repair property and taking no responsibility. Worker was inexperienced and did a poor job! Have to re-hire another paint company to fix an issue the owner is not willing to address but make excuses for. Had several painting companies look at it and say it was poorly done and not done right. ****** learned but very disappointed!

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