ComplaintsforiPaint Painting

• Initial Complaint

  02/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was quoted on 01/05/23 for kitchen cabinet painting job and I got a quote of $5938.98 from ******. I ask them to take a few things off so that I could get a lower price. He called me and gave me a $5000 deal. No issues there. I talk to my husband, we agree to do the 5000. * said I needed a deposit to book my spot, the soonest start date would be 02/13/23. I asked him for 02/17 and he said OK as long as I sent him a deposit to lock in my spot. 01/23/23 I sent an E transfer of $1312.50 to Ipaint painting. On 01/24 he texted me saying they had an opening on Thursday, 2 days from now, they had 2 jobs that day so they could add mine. On 01/25 at 2:00pm I texted I needed more time for colours. He said no problem we will push the project. We had our backsplash done that weekend so when it was finished on Sunday, I decided I didn’t need it done anymore. I emailed them right away on Sunday telling them that we didn’t need the project anymore and I would take my deposit back through E transfer. ********* emailed me Monday at 5:03pm saying that they would not be returning my deposit but that they would use it as a credit for my next project. None of the paperwork/conversations did it say that it was nonrefundable. I would not have paid it. After research, I found they did not have a prepaid contractors license to accept deposits the way they had. ********* called me and told me they couldn’t do a refund but they would give me $792.50 back. I would be paying for the men they hired to come to my home for $520. She sent me $792.50 and kept $520. I got the invoice for the employees that they had to pickup my cabinets. I was In addition to 2 other projects that day, I shouldn’t be on the hook for a full day of work. Not only that, but I gave them enough notice to cancel the workers the next day. I emailed and told her that I shouldn’t be paying, no response. They have kept $520. They don’t prepay employees, I gave them enough notice to cancel. No materials bought, no work done.

  Business response

  06/02/2023

  Unfortunately ***** was asking for too much from the beginning, asking for discounts and explaining her financial situation and we completely understood her situatio and in order to cooperate and make her satisfied we agreed to lower her quote nearly &1000 to meet her financial situation she has expressed. Further more we have pre bookings and are booked months in advance YET! She requested that we try to get her job done sooner.  We had a spot opening we offered her that spot and she greed and we booked her. Until this moment we are going above and beyond of what any other business in our industry would do. Unfortunately what ***** consider is enough notice to  cancle a 5:6 days project  few hrs before start date you agreed to is not enough time for a business that have logistics and techs to schedule and maintain professional scheduling. We have communicated every little detail with you and you agreed to it, unfortunately you can’t just change your mind and expect our business to play by your rules. Your cancellation was damaging to our staff, our clients and our image, Yet you proceeded with a complaint to try to damage our reputation. Sorry for your inconvenience, but at this moment we cannot proceed with refunding more then what we refunded  for reason mentioned above supported with our trace of communication ( attached).

  Customer response

  06/02/2023

  
  Complaint: 18973688
  
  I am rejecting this response because:
  
  There were lies in that response, but what can I possibly do when a company insults my financial situation and uses it against me? Who doesn’t barter with businesses once a quote is obtained? What kind of company doesn’t state their deposit policy? It’s just the principle behind this whole situation. This business approached ME asking ME if I would do my project in the next two days. I did NOT ask them to do it that early. They reached out and tried to fill a spot. They are the ones without a proper license to collect deposits. This is all a little shady and I won’t recommend them to anyone and I will pass this along. They were the ones that said they would give me credit for the remaining deposit over the phone and I was fine with that, but once in writing they retract that statement, of course. A credit would no longer suffice as the relationship is so tarnished anyways.
  

  Sincerely,
  
  ***** ********

  Business response

  08/02/2023

  You can reject all you want! When you first got in touch with our company and requested a quote you explained your personal matters over the phone and requested that we give you a discount. Not just with one person but with two people that have been in touch with you. Then when you changed the plan, we explained to you the situation of the deposit and that we are going to keep partial payment because of the inconvenience that was caused to our team in their bookings and schedule. And you agreed in the email to the partial payment and you asked when to expect the deposit. And further you asked for the remaining if it can be applied to a credit in the future. So there are no lies and there are evidence, emails and text msgs screenshots to show. 
  

  we already spent so much admin time trying to solve this matter and at this point we are not able to refund any amount of money. 
  

  sorry for the inconvenience 

  Customer response

  08/02/2023

  
  Complaint: 18973688
  
  I am rejecting this response because:

  yes Ok, clearly you don’t remember telling me over the phone that you would have no issue crediting the 520$, somehow that slips your memory which is funny, then retracting it once it’s in writing. This is a waste of everyone’s time. If a business with your “magnitude” of work is hurting that bad for the 500$ then you definitely need to keep it. Good luck 

  
  Sincerely,
  
  ***** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩