ComplaintsforGenuine Skirting and Decorative Panels LTD
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Complaint Details
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Initial Complaint
19/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
My husband and I paid ****** ********* from Genuine Skirting & Decorative Panels three installments for new skirting to be put on our mobile trailer. Installments: June 9, 2023 for $800.00, August 18, 2023 for $2500.00, and August 19, 2023 for $2328.00. The total invoice amount was $5627.48... we overpaid by a few cents. We made numerous calls and texts asking when he was coming. He never came. He would contact us and ask for another month, and then that date would come, and then he would ask for more time, always asking for more time. We feel like we have been ******* out of a lot of money. We have copies of every text and email if you need it. Winter is coming and we needed this skirting done to prevent the pipes from freezing. He would not respond to our texts or emails for weeks at a time. We just want our money back so we can pay some one else to do it. He uses a few different contacts: email: ******************** *************************. *** ***** ******* * ************ *** ************* He has numerous excuses such as he feel through a roof, or a situation has arose that he can not get to it. The latest excuse was something has come up, and will not be able to get to our skirting till November the earliest. Winter is here by then. We just want our money back. Simple. My hubby is a a first responder and he worked many over time shifts just to get this done. Beyond frustrated.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.