ComplaintsforCashco Financial

• Initial Complaint

  04/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I missed a payment in December and made arrangements with them to pay it off by making $200 payments every month instead of my regular 150 they agreed to this. January February March payments went through my bank account. I have the screenshots to prove it and I showed them that. They proceeded to harass me and said that I owe them the full amount of the loan because I missed March’s payment which I never did I provided ******* the information she asked for the first time. They have marked January, February, and March’s payment as missed and reported it to Equifax as such and is threatening me to pay the whole amount because they’ve harassed me to the point where I’ve reacted and have made mistakes lied about them, and will not take accountability.. I have all the text messages and email messages to prove once I showed them that ******* lied instead of being responsible, they put me in collections under threatening, legal action against me even though I’ve made all my payments, and I’ve proven it to them. A previous thing that happened with them on a separate occasion. They were taking money out of my account without my permission, not the amount that they were supposed to, and allowed to take out they took out a higher amount which caused me to change my banking info, so now they no longer have control of that account And another separate incident I was paying into some subscription called the village that they offered $150 a month for a year and a half only to find out. I never benefitted from it at all so when I asked them about the money that I paid into why it wasn’t all going to my loan because my loan payment was 300 and only 150 was going to my loan payment and the other 150 was going to some email group called the village. I am out all that money now they harassed me and I’m sick of it.

  Business response

  06/04/2023

  Good Day,

  This is a misunderstanding on the customer's part about products and how loan payments are applied, as well as the impact of not paying credit back on the outlined terms.  Additionally, we do not report to Equifax at all so it seems the client may be mistaken about what credit is impacting her Equifax report.  Attempts are being made to work with this client to get her back on track. 

  Customer response

  06/04/2023

  
  Complaint: 19896814
  
  I am rejecting this response because:

  no, there is no misunderstanding of nothing. The fact is you guys were taking money out of my account different amounts and what I previously gave permission for you guys harassed me. You guys were rude to me you pushed me to the point where all you cause nothing but emotional stress you take payments without permission and you guys are upset because you have no longer control over that bank account you were once previously running you’re lying. I have a screenshot of you reporting a missed payment three times the past three months. This is the thing you guys continue to lie you’re still lying now to try to get yourself out of this situation  I suggest an employer that a supervisor look into my case specifically because you guys are misrepresenting yourselves and being very misleading right now. You have no problems leaving people broke when you take unauthorized payments. Facts. I want this fixed. 
  
  Sincerely,
  
  ********* ******

  Business response

  17/04/2023

  I spoke with the client again today and have tried once again to explain how payments are applied to past due loans and that making current payments will not change the fact that the loan is still late.   For the purpose  of reporting to the credit bureau, the loan is still 90 days in arrears and until the missed payments are made up, even if she continues to make all upcoming payments it will not change the fact that the loan is still in arrears. 

  Customer response

  18/04/2023

  
  Complaint: 19896814
  
  I am rejecting this response because: it has nothing to do whether I understand the situation. I understand how your operation works. It has everything to do with how you treat your customers as human beings because you guys don’t. And push people to the point where they go into mental distress and that’s when people start killing themselves and you guys just don’t care about that as long as you’re getting your money. the fact being that your system is not accurate, and still shows that the payment that is being made, every month is being made the system is going to keep you behind, and you’re always going to be paying them an exorbitant amount of money. The amount just keeps getting higher and higher now all of a sudden my loan has an extra thousand dollars added onto it this past year why? 
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  26/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Cashco was affiliated with ***. Once that arrangement ended, Cashco seized my account with a positive balance. I've asked over a dozen times for MY money, each request is avoided, phone calls not returned once, and they blame *** who in turn, and rightfully, point a finger at Cashco. Shady business practice bordering on criminal. I'll next persue a criminal complaint with the RCMP failing an immediate response and resolution.

  Business response

  27/02/2023

  I have been able to contact *** and verify what happened with this client's account.  We have made arrangements for the client to pick up a bank draft today at his *** branch of choice.   

  Customer response

  27/02/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 19501412, and find that this resolution is not satisfactory to me.
  

  As of 15:15 Feb 27, 2023, *** has not received a bank draft from Cashco.
  Sincerely,
  
  ******** ******

• Initial Complaint

  20/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I had a bank account set up through cashco for day to day banking, For a few years. But I guess at the end of January they would no longer be banking, or their partnership with *** had ended. Which I was still using till the fifth of February, paying bills, interact etc. payslip was deposited on the third, I try taking money out at a atm on the night of the sixth or seventh the atm takes and won’t return the card. The next morning I’m told about the partnership ending at the the ***, I go to cashco to find out about they are no longer banking, and that an email was sent out and to look for that. No luck, I take a direct deposit/debit form to the ***. They can’t access anything on cashco’s end but can make an appointment to open an account. Back to cashco, I see how I go about retrieving my funds. I have the account number, transit, institution, takes my name my number and sends an email to someone. I’ve yet to hear back as to how I can retrieve these funds.

  Business response

  21/02/2023

  In conjunction with ***, we began the process of emailing and telephoning all clients back at the end of October  to let them know of the disolution of our partnership in banking and the transition plan for these clients.  Unfortunately, in this situation, we did not have current contact information for this client so all attempts to reach him by both Cashco and ***  (email, telephone, regular mail) failed and the client was unaware that this partnership would end. Through this process there was  designated support team that worked through the transition and not all *** locations were trained and equipped to handle the transition.  I have reached out to this client and put him in touch with someone directly from the transition team to get this resolved and also provided my direct phone number in the event his situation is not rectified by end of day tomorrow. 

  Customer response

  21/02/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 19438890, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ***** ******
  

• Initial Complaint

  13/02/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I got a loan from Cashco in Oct of 2018 and, for a 60 month loan(biweekly) of an amount of 214. My loan was to be paid off by Oct 2023. I recently found out they extended time period of my loan because of NSF payments I had happen. During I was a student and was financially strapped but I always made up for the payments plus the NSF charges from my bank and Cashco. Can they really do this? I’m mortified that I still at this time owe over 5,199. Please help me with this. I have paid into this loan so much and it’s crazy that they want me to keep paying until June 2025. This is a massive amount of money. No one from the company ever explained that the NSF payments would greatly affect the term of my loan. I was so happy thinking I would be done paying off my loan in Oct of 2023.

  Business response

  13/02/2023

  We have reviewed this clients loan history.  We will reach out to the client to better explain why several NSF payments as well as skipped payments early in a daily interest accruing loan will have such significant impact and we will be offering her a resolution to this loan. 

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The way conduct business and the way they lowball you and offer you next to nothing for a pawn is so unreasonable and they should have there license revoked and be shut down for good I'm still in shock (BIG WASTE OF TIME )...

  Business response

  06/02/2023

  This complaint is not regarding Cashco Financial - this complaint is regarding a completely separate entity **** ****** ****.  We have no affiliation with them other than renting space from them for our office in 3 locations. 

• Initial Complaint

  08/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed loan documents with this company in 2019, the documents all stated an end date of Oct 7, 2022 as the final payment. I deferred one payment in April 2020. My payments were biweekly 149.30. On December 8, 2022 I spoke to a representative to confirm what I thought were my last 2 payments and they advised I still owed approx 244.00 on the loan, I was advised this day I would pay 149.30 on Dec 16, and a remaining 118.60 as my final payment on Dec 30, 2022, it was asked by myself numerous times through the conversation that this was for sure the final payment; i was told yes it was. I checked my bank on Dec 31 and saw the company took 149.30 for the Dec 30, 2022 payment. When I checked my online loan account it was now showing they would be taking another payment Jan 13, 2023 for approx 87.00. I'm wondering why they have taken 7 payments past the final date provided on the documents I signed, why the info on the loan keeps changing, and how they can put their customers in financial distress with no explanations. No one can give me reasoning for the extra payments. They jump from excuse to excuse, they advised its interest. But at what point do they stop charging interest? My loan on my car updates the end payment date and amount if a payment is deferred, but Cashco can't seem to figure out how to calculate and prepare loan documents to show the actual final payment date. They keep tacking on charges. This is the company to go to only if you want a Neverending loan payment. I have paid 7 extra payments as of Jan 13, 2023 and want these payments refunded as the documents they made sure to pull up in the office on Dec 31, 2022 clearly stated an end date of Oct 7, 2022, but couldn't explain why im still paying when I pointed it out to them. Horrible company that shouldn't be in business of loans if they can't calculate them. They are here for scaming people who are already struggling, the associates are not trained enough to be able to provide legitimate answers.

  Business response

  09/01/2023

  Good Day,

   

  Thank you for allowing us to rectify this issue with this client.  We have definitely identified some training opportunities with some newer staff.  We have opted to refund the client for some of her payments and to clear this loan in order to do what is right for her.  We have also reassigned some training to staff as well as looked at improving our current training material for all staff. We have also suggested she submit her documents for loan coverage as that may also help her. 

  Customer response

  09/01/2023

  ****** ******** *******

  
  

  I have reviewed the response made by the business in reference to complaint ID 18704239, and find that this resolution is satisfactory to me.

  I would like to know a time frame for when I will receive the refund, what method will the refund be issued, and when the account will be closed.  I would also like to confirm that the company will NOT being attempting to take any form of payment from my bank account from today Jan 9, 2023 onward. I would also like to receive a letter stating my account is paid in full and closed. 
  

  
  

  
  

  Sincerely,

  
  

  ***** *******

• Initial Complaint

  11/08/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I would like to know why I am getting an email from this company saying: Please be advised; any automated PayDay loan, Flex Loan or Village payments set up to come out of your bank tomorrow Friday August 12, 2022 will NOT come out until Monday August 15, 2022, when I don't even have a loan from this company at all? I'd like to have it confirmed that there is no loan in my name and to be told at such time why I got that email to begin with from them. Afterwards, I’d like all contact from your company to cease and for any and all of my information to be deleted as well.

  Business response

  23/08/2022

  Unfortunately we had sent out an email in error, we sent out an apology email the following day. We are sorry for the inconvenience we may have caused. You do not have an open account with Cashco, we have removed you from the mailing list. 

• Initial Complaint

  22/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a flex loan with Cashco Financial Canada that I had paid out. I went into their office on March 31st to setup the lump sum for a full payout on the loan. They gave me the full amount for the payout to be $7028.93 to payout the loan in full which they had me sign a paper to have withdrawn out of my account on April 4, 2022. There was no issue with the funds being withdrawn. They confirmed this would be the full amount to pay it out and close the loan. I am now getting phone calls & texts from them stating that I still owe them money $66.01 (two months later) because they made an error and that I still owe them money. I also went onto my online account to see that they still have the loan 'open' and that I owe them $262.06 - however - I am unable to retrieve any other information on this loan including the documents of it or any of the payment history etc. I do not owe them anything as of this date and this loan should be closed. It has been paid out in full as per the agreement I made with them when I went in their office that day and signed the direct deposit form on March 31st.

  Business response

  23/06/2022

  Good Day,

  It seems this is absolutely a training error on our part and we could have done better by this client.  We have paid out the loan in full and have provided appropriate coaching to ensure this doesn't happen going forward.

• Initial Complaint

  22/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have sent an email three days ago, but have yet to receive any kind of response. I just noticed a hard credit check was done in November. Based on the limited amount of information I provided I was only expecting a soft inquiry. Prior to doing the application, I googled keywords, and came up with their official site stating that they don't do hard credit checks. https://cashcofinancial.com/2016/08/soft-credit-checks-vs-hard-credit-checks/. I understand that this might be an outdated link, but if information has changed, they need to remove these pages as I would not have applied if a hard credit check was going to be done. I also did a pretend application. I went back and did a fake application without submitting anything, and it was not clear there would be a hard credit check. Please remove the inquiry. I have spoken to the consumer protection bureau that said I could file a complaint otherwise as I personally did not understand that was happening. My phone is broken right now and I only have access to a computer and e-mail.

  Business response

  22/04/2022

  We are in the process of reviewing the information provided. In the meantime I have reached out to ***** to inform him, we are in the process of removing the inquiry from his credit bureau.

  Customer response

  25/04/2022

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  07/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I do not recommend borrowing from this place. I have lost more than 50% of my income and do not qualify for ei. I am waiting on the government to approve my crcb. I have informed them of my situation and they still double dip my account causing nsf charges that I don't need. I told them I would inform them if when I have some money to pay but they do not understand my situation. I would like to at least get some of my nsf charges back. One very frustrated customer

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩